Highwayman

BT Broadband must be training noobs

, 12-23-2010 at 11:24 AM (9709 Views)

Just had a laugh at BT's expense, they rang me trying to flog me BT-broadband... they tried to tell me the max my line can support is 3.5mb, I told them outright they need to check that because on BE ISP i've had 2+ years with actual speeds of never less than 9mb, usually 10-12mb from a 24mb package.... the guy even passed me over to a so-called tech who couldn't believe it... morons trying to fleece noobs by the sound of it.

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Comments

Highwayman - 12-23-2010 11:45 AM
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BTW I used to work for BT, as well as a reseller for 20 broadband companies... so to put noobs on live calls without training is not a good sign, because I was trained up long before let loose on call centre when I worked at BT.
kemical - 12-28-2010 06:34 PM
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which ISP are you with Highwayman?
Highwayman - 12-28-2010 08:15 PM
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Originally Posted by kemical

which ISP are you with Highwayman?

I'm with "BE" which is a sister company of O2.
kemical - 12-29-2010 08:12 AM
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Unfortunately I'm with BT but it serves for now.. I've not heard of 'BE', any good?
Highwayman - 12-29-2010 10:52 AM
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Yea, although they tend to have issues with their own DNS servers with the routers they supply (I did until I bought a better one), but if like me you simple change your DNS, then yea they are very good.
Highwayman - 12-29-2010 10:54 AM
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https://www.bethere.co.uk/web/beportal/homepage