How to ask for help with a BSOD problem

If you wish someone to assist you with BSOD this is the procedure:

Download, extract and run the W7F Diagnostic Tool by right clicking on the W7F Diagnostic Tool executable and choosing Run as administrator . Click on Grab All . When done, go to your desktop --> Right Click on "W7F_folder --> Send To --> Compressed (zipped) folder. Attach the zipped folder with your post when asking for BSOD help.

Download: W7F Diagnostic Tool.zip



We please ask that you do ZIP or RAR the file, thus reducing its size, as this will help solve your problem and reduce overall disk consumption on our servers. For help using file compression, please watch this video:

Important! Every thread starter please see. Please download and run CPU-Z from this link CPUID - System & hardware benchmark, monitoring, reporting
We would like to see screen shots or a single image that includes All The Tabs in CPU-z including All Slots under the SPD Tab that are populated with memory sticks. Minimally the memory tab and all Slots under the SPD Tab but all tabs would be appreciated. You can include them in the folder that the SF Diagnostic Tool creates for you on your desktop (before zipping) and after compressing the folder attach it to your next post by clicking reply, then go advanced and using the paper clip on the tool bar to browse, find the zipped folder and upload it here.

Click image to Enlarge


How to take a screenshot, Snipping Tool: Start Menu > Accessories > Snipping Tool Snipping Tool - Windows 7 features - Microsoft Windows Or press Alt-PrintScreen while CPU-Z window is running and active, and then paste it to MS Paint and save.

Also Download PassMark RAMMon and attach the HTML Report.

Note: Please start new thread when you ask help for you. Please don't post in others thread because it could cause confusion. We want to give individual attention to every poster to deliver the best technical support. And please do not attach your dump files individually (unless there is only one). Put all information you intend to attach into one folder, compress that folder and attach it as per the instructions above.
Hope this helps, Captain

If you don't find any .dmp files please make sure you have set everything here -
to setup minidumps and stop the auto restart ...............

1. Go to Start and type in sysdm.cpl and press Enter
2. Click on the Advanced tab
3. Click on the Startup and Recovery Settings button
4. Ensure that Automatically restart is unchecked
5. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
6. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
7. Click OK twice to exit the dialogs, then reboot for the changes to take effect.

also posting as much basic information about your system such as your motherboard , cpu , and ram make and model , system or laptop name and your antivirus and or third party firewall will help getting your problem resolved

Nice details here so I like this.....

Hey Captain! I decided to rejoin the forum to help out with bsod analysis and solutions. Perhaps the mods can create a new section for this as they wanted to do near last Christmas. It's be cool. Catch ya around bro.

Originally Posted by TorrentG

Hey Captain! I decided to rejoin the forum to help out with bsod analysis and solutions. Perhaps the mods can create a new section for this as they wanted to do near last Christmas. It's be cool. Catch ya around bro.

Good to see you here mate !! Well i think its a good idea to create a sub forum for BSOD threads. Well the decision is up to them

- Captain

Hello Folks,

Always the more information we have the more easy to fix BSOD issues. So to collect more information i have created a Tool "SF Diagnostic Tool" This will collect information required to Analysis Blue Screen of Death and other troubleshooting purpose. This Tool will correct MiniDump, Event Log entries for Application and System Logs, System Information and Driver List

Here is the Link to download the application SF Diagnostic Tool - Using for Troubleshooting - Windows 7 Forums

Hope this helps,
Captain

First post: just checked and my directory lists as: %systemroot%\MEMORY.DMP - and am unable to find them from c:\ or c:\WINDOWS - any suggestions? Many thanks in advance

Hi. Yes...

First, make sure you're using an official Microsoft version of Windows and not any torrented or "found" copies. Many of these have the crash dumps disabled by the ripping/sharing groups.

If you are good in this aspect, then follow Captain Jack's post from here:

Enabling dump files - Windows 7 Forums

---


The actual location of minidump files will be at C:\Windows\Minidump folder if you haven't checked there yet.

or

%systemroot%\Minidump

Originally Posted by Beti Ryan

First post: just checked and my directory lists as: %systemroot%\MEMORY.DMP - and am unable to find them from c:\ or c:\WINDOWS - any suggestions? Many thanks in advance

also check settings I have listed here and that your swop file is on the same drive as your OS ?