bad pool header

Im having a nightmare of a weekend , my laptop has had a variety of problems from viruses which I seem to have got rid of to bsod twice , now i cant get in the pc at all can anyone help as I need my laptop for my buisness.

i can give you the information from the BSOD however , if u use it for business i would personally back up all important files and format the pc

any virus can cause loss of data, inability to access files or prevent you from using windows again,

may take u 2-3 hours to sort out but it would be well worth it

Thanks that would be great , the laptop wasnt loading last night , all work that needs to be backed up has been , any work that can be redone is fine , I have access to a lesser laptop , im angry that I have let a virus in .

good honesty if u can format

u only get viruses REALLY

from naughrt websites, ( u get what i mean ), crack websites, which you should not really be using ( copyright etc etc)

dodgy downloads ( which most legit content isnt really dodgy)

im not assuming u have im just saying USUALLY LOL

Can you boot into safe mode? Or the WinRE where you can Repair your system? Do you have a recovery CD or Install DVD?

It may not help becuase folks that write those viruses seem to know how to disable a system.

I don't suppose you have made an image backup of your system?

I dont have a back up image unfortunatly , I can boot into safe mode . I dont have a recovery cd or install CD , does anyone give those out now. I havent been on any naughty websites etc .

Im just glad I can get into it on safe mode , not normal mode , if you can help it would be great ,. otherwise ill have to take it to the shop to be repaired if they can.

just tell me what I can do .

Dizz

Being in safe mode can be a good thing. You can probably get a dump file if one was made. There is a sticky on the BSOD forum that explains how to do that.

Pool problems are many times caused by a driver. Have you installed anything, or plugged in anything lately or do you know if any drivers have been updated? You might check the Device Manager to see if anything is showing a problem. If you removed items because of a virus repair, some of your system files may have been damaged or removed. Try opening an administrative command prompt window and type SFC /scannow which will check your system files and replace whatever it can.

If you see a device showing a yellow mark, if you cannot find a driver for it, you might be able to disable it to see if you can get back into normal Windows.

Also a utility called msconfig.exe is very useful during these times. You can set it to boot only certain parts of the system to see if you can narrow down the cause. We can discuss it after you check around your system. One thing it does is to allow for a boot log to be kept which you can get later and check. If you get one, attach it here if you like. It is called Ntbtlog.txt and will be in the Windows folder.

if u can get the minidump i can uncover the mystry to whats causing you the pain of the blue screen

Ive done a mini dump but im not sure how to post it . Sorry im not technically minded

memory dump.zipOhh yey ive done it , sorry i just did a dance of victory around the front room