BSOD when playing games

If anyone can help with this at all, please let me know. (see my very last post)

Have you tried updating your motherboard and usb drivers at all?

Originally Posted by nmsuk

Have you tried updating your motherboard and usb drivers at all?

I don't know which exact drivers to update for the usb and unless the other update was the motherboard, then no idea. I'm really bad with those drivers. I do fine with stuff like nvidia drivers since it's all done for you. If I could find out which ones exactly to update I could do it. Hopefully that would fix things.

the one usb drivers i did find there was several separate folders in the zip. custom, amd, 32, 64. I really don't understand which one to install or even if that was the correct drivers.

I'll need to know what motherboard etc to find the correct drivers. Get cpu-z and take screen grabs of each tab please.

Thank you for helping me, here is the screenshot of all the tabs.

You can get all the drivers from Drivers and Downloads | Dell [United States] Inclusing an updated bios which may well help.

Well I updated everything and it seemed fine. The computer restarted in a game after those 3 days went by from my last post, and when it rebooted I got the start windows in safemode or normal, and no error when I reached desktop. Also bluescreen view and who crashed showed nothing as causing the computer to reboot. Nothing new in the minidump folder either. I wonder if it's some other driver. It's like the updates half fixed the problem at least as of the time I write this message.

I thought about this alot and the only time I started seeing crashes was back when I installed iTunes. I removed iTunes though, as their site instructs, but i notice when I use driverfinder, it sees I need to update my iTunes drivers. I have nothing in any search on my system called iTunes though. I notice the crash happens in games when I load areas or press E on my keyboard (common key in two games) to teleport from one area to the next. Then again like I said, I haven't seen the crash for 3 days now since and this time it wasn't a bluescreen but a reboot.

Originally Posted by Jessica

Well I updated everything and it seemed fine. The computer restarted in a game after those 3 days went by from my last post, and when it rebooted I got the start windows in safemode or normal, and no error when I reached desktop. Also bluescreen view and who crashed showed nothing as causing the computer to reboot. Nothing new in the minidump folder either. I wonder if it's some other driver. It's like the updates half fixed the problem at least as of the time I write this message.

I thought about this alot and the only time I started seeing crashes was back when I installed iTunes. I removed iTunes though, as their site instructs, but i notice when I use driverfinder, it sees I need to update my iTunes drivers. I have nothing in any search on my system called iTunes though. I notice the crash happens in games when I load areas or press E on my keyboard (common key in two games) to teleport from one area to the next. Then again like I said, I haven't seen the crash for 3 days now since and this time it wasn't a bluescreen but a reboot.

now a full week of no bluescreens but it's back again. I wish I could figure it out. I saw the broadcom drivers or something could be updated but the download gives several folders (off the dell site) no idea which one to install. I hate computers.

Originally Posted by Jessica

now a full week of no bluescreens but it's back again. I wish I could figure it out. I saw the broadcom drivers or something could be updated but the download gives several folders (off the dell site) no idea which one to install. I hate computers.

Any chance of a pic of the folders, so I can try and help you.

Originally Posted by nmsuk

Any chance of a pic of the folders, so I can try and help you.

Well, the error I get with the bluescreen is still according to bluescreen view and who crashed:

usbhub.sys and ntoskrnl.exe

It only happens every so often, sometimes a week can go by and some nights I might play a game for 7 or 8 hours straight and I don't see any problems. Performance has always been fine. I often wonder if it's a sound driver issue too. I'm not sure. When I research these errors I see so many different things. Also I noticed AMD Dual Core Optimizer installed on my system through Batman:Arkham City around the time I started getting the bluescreens, so I removed that yesterday, and still waiting on the crash to happen again, thuogh I hope it does not.

As for the folder, the Dell site didn't show any drivers for it (because I installed them), but driver finder showed one entry (see screenshot) and I have Windows 7 Ultimate, but there is a Win32 folder as well as Win64 and custom folder... not sure what that custome folder means. The main folder itself, you can see has a setup.exe, but in the Win64 folder there are several types of exes. That folder is also labelled bluetooth, which I already installed from the dell drivers, right before this driverfinder scan (though I don't use bluetooth, and don't even want it.) It's all very confusing.

The other two things are explained in the screenshot, with text. Hopefully you can read it.