Bsod when trying to launch some games. Amd to blame.

**James Cowden** · 05-11-2012

First off this started happening about a month ago. For some reason when launching some games my computer bsod's. For instance it bsods when I try to play portal 2, but not when i play dungeon defenders or LFD2.

This is the mini dump file.

Code:

Opened log file 'c:debuglog.txt'

Microsoft (R) Windows Debugger Version 6.2.8229.0 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.




Loading Dump File [C:\Windows\Minidump\051512-38235-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Machine Name:
Kernel base = 0xfffff800`03002000 PsLoadedModuleList = 0xfffff800`03246670
Debug session time: Tue May 15 20:29:53.199 2012 (UTC - 7:00)
System Uptime: 0 days 0:00:23.339
Loading Kernel Symbols
................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\oca.ini, error 2
TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\winxp\triage.ini, error 2
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 124, {0, fffffa800e4378f8, 0, 0}


TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2
Probably caused by : AuthenticAMD


Followup: MachineOwner
---------


4: kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e4378f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.


Debugging Details:
------------------


TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2


BUGCHECK_STR:  0x124_AuthenticAMD


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT


PROCESS_NAME:  System


CURRENT_IRQL:  0


STACK_TEXT:  
fffff880`033775b0 fffff800`032c3ca9 : fffffa80`0e4378d0 fffffa80`0cb3db50 00000000`0000000e 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03377ad0 fffff800`031a4587 : fffffa80`0e4378d0 fffff800`0321e2d8 fffffa80`0cb3db50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03377b00 fffff800`0310b985 : fffff800`0327fae0 00000000`00000001 fffffa80`0d66a820 fffffa80`0cb3db50 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03377b40 fffff800`0308a851 : fffff880`00c5ae00 fffff800`0310b960 fffffa80`0cb3db00 00020000`02000001 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03377b70 fffff800`03317e6a : 010d0101`0d01010d fffffa80`0cb3db50 00000000`00000080 fffffa80`0ca59040 : nt!ExpWorkerThread+0x111
fffff880`03377c00 fffff800`03071f06 : fffff880`0316d180 fffffa80`0cb3db50 fffff880`031780c0 01000201`00020100 : nt!PspSystemThreadStartup+0x5a
fffff880`03377c40 00000000`00000000 : fffff880`03378000 fffff880`03372000 fffff880`041cb740 00000000`00000000 : nt!KiStartSystemThread+0x16




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: AuthenticAMD


IMAGE_NAME:  AuthenticAMD


DEBUG_FLR_IMAGE_TIMESTAMP:  0


FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV


BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV


Followup: MachineOwner
---------


rax=fffffa800e44c000 rbx=fffffa800e4378f8 rcx=fffff880033775f0
rdx=fffff880009c0000 rsi=0000000000000000 rdi=fffffa800e44c000
rip=fffff800034b29bc rsp=fffff880033775b0 rbp=0000000000000001
 r8=000000000000f1e0  r9=00000000000007ff r10=000000000000060c
r11=0000000000000000 r12=fffff8000327fb40 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!WheapCreateLiveTriageDump+0x6c:
fffff800`034b29bc 48897c2438      mov     qword ptr [rsp+38h],rdi ss:0018:fffff880`033775e8=fffffa8000000a50
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`033775b0 fffff800`032c3ca9 : fffffa80`0e4378d0 fffffa80`0cb3db50 00000000`0000000e 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03377ad0 fffff800`031a4587 : fffffa80`0e4378d0 fffff800`0321e2d8 fffffa80`0cb3db50 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03377b00 fffff800`0310b985 : fffff800`0327fae0 00000000`00000001 fffffa80`0d66a820 fffffa80`0cb3db50 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03377b40 fffff800`0308a851 : fffff880`00c5ae00 fffff800`0310b960 fffffa80`0cb3db00 00020000`02000001 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03377b70 fffff800`03317e6a : 010d0101`0d01010d fffffa80`0cb3db50 00000000`00000080 fffffa80`0ca59040 : nt!ExpWorkerThread+0x111
fffff880`03377c00 fffff800`03071f06 : fffff880`0316d180 fffffa80`0cb3db50 fffff880`031780c0 01000201`00020100 : nt!PspSystemThreadStartup+0x5a
fffff880`03377c40 00000000`00000000 : fffff880`03378000 fffff880`03372000 fffff880`041cb740 00000000`00000000 : nt!KiStartSystemThread+0x16
start             end                 module name
fffff800`00bd5000 fffff800`00bdf000   kdcom    kdcom.dll    Sat Feb 05 08:52:49 2011 (4D4D8061)
fffff800`03002000 fffff800`035ea000   nt       ntkrnlmp.exe Fri Mar 30 19:55:24 2012 (4F76721C)
fffff800`035ea000 fffff800`03633000   hal      hal.dll      Sat Nov 20 05:00:25 2010 (4CE7C669)
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS  Sat Nov 20 01:19:15 2010 (4CE79293)
fffff880`00c2a000 fffff880`00c76000   fltmgr   fltmgr.sys   Sat Nov 20 01:19:24 2010 (4CE7929C)
fffff880`00c76000 fffff880`00c8a000   fileinfo fileinfo.sys Mon Jul 13 16:34:25 2009 (4A5BC481)
fffff880`00c8a000 fffff880`00c97000   mcupdate mcupdate.dll Mon Jul 13 18:29:09 2009 (4A5BDF65)
fffff880`00c97000 fffff880`00cab000   PSHED    PSHED.dll    Mon Jul 13 18:32:23 2009 (4A5BE027)
fffff880`00cab000 fffff880`00d09000   CLFS     CLFS.SYS     Mon Jul 13 16:19:57 2009 (4A5BC11D)
fffff880`00d09000 fffff880`00dc9000   CI       CI.dll       Sat Nov 20 05:12:36 2010 (4CE7C944)
fffff880`00dc9000 fffff880`00dd9000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 16:19:48 2009 (4A5BC114)
fffff880`00dd9000 fffff880`00df3000   mountmgr mountmgr.sys Sat Nov 20 01:19:21 2010 (4CE79299)
fffff880`00e00000 fffff880`00e0b000   amdxata  amdxata.sys  Fri Mar 19 09:18:18 2010 (4BA3A3CA)
fffff880`00e0d000 fffff880`00eb1000   Wdf01000 Wdf01000.sys Mon Jul 13 16:22:07 2009 (4A5BC19F)
fffff880`00eb1000 fffff880`00ec0000   WDFLDR   WDFLDR.SYS   Mon Jul 13 16:19:54 2009 (4A5BC11A)
fffff880`00ec0000 fffff880`00f17000   ACPI     ACPI.sys     Sat Nov 20 01:19:16 2010 (4CE79294)
fffff880`00f17000 fffff880`00f20000   WMILIB   WMILIB.SYS   Mon Jul 13 16:19:51 2009 (4A5BC117)
fffff880`00f20000 fffff880`00f2a000   msisadrv msisadrv.sys Mon Jul 13 16:19:26 2009 (4A5BC0FE)
fffff880`00f2a000 fffff880`00f5d000   pci      pci.sys      Sat Nov 20 01:19:11 2010 (4CE7928F)
fffff880`00f5d000 fffff880`00f6a000   vdrvroot vdrvroot.sys Mon Jul 13 17:01:31 2009 (4A5BCADB)
fffff880`00f6a000 fffff880`00f7f000   partmgr  partmgr.sys  Fri Mar 16 22:06:09 2012 (4F641BC1)
fffff880`00f7f000 fffff880`00f94000   volmgr   volmgr.sys   Sat Nov 20 01:19:28 2010 (4CE792A0)
fffff880`00f94000 fffff880`00ff0000   volmgrx  volmgrx.sys  Sat Nov 20 01:20:43 2010 (4CE792EB)
fffff880`00ff0000 fffff880`00ff7000   pciide   pciide.sys   Mon Jul 13 16:19:49 2009 (4A5BC115)
fffff880`00ff7000 fffff880`01000000   atapi    atapi.sys    Mon Jul 13 16:19:47 2009 (4A5BC113)
fffff880`0102c000 fffff880`011cf000   Ntfs     Ntfs.sys     Thu Mar 10 19:39:39 2011 (4D79997B)
fffff880`0126b000 fffff880`012c9000   msrpc    msrpc.sys    Sat Nov 20 01:21:56 2010 (4CE79334)
fffff880`012c9000 fffff880`012e4000   ksecdd   ksecdd.sys   Wed Nov 16 19:48:13 2011 (4EC483FD)
fffff880`012e4000 fffff880`01356000   cng      cng.sys      Wed Nov 16 20:23:17 2011 (4EC48C35)
fffff880`01356000 fffff880`01367000   pcw      pcw.sys      Mon Jul 13 16:19:27 2009 (4A5BC0FF)
fffff880`01367000 fffff880`01371000   Fs_Rec   Fs_Rec.sys   Wed Feb 29 19:41:06 2012 (4F4EEFD2)
fffff880`01403000 fffff880`014f6000   ndis     ndis.sys     Sat Nov 20 01:23:30 2010 (4CE79392)
fffff880`014f6000 fffff880`01556000   NETIO    NETIO.SYS    Sat Nov 20 01:23:13 2010 (4CE79381)
fffff880`01556000 fffff880`01581000   ksecpkg  ksecpkg.sys  Wed Nov 16 20:23:44 2011 (4EC48C50)
fffff880`01600000 fffff880`0160e000   crashdmp crashdmp.sys Mon Jul 13 17:01:01 2009 (4A5BCABD)
fffff880`0160e000 fffff880`0161a000   dump_ataport dump_ataport.sys Mon Jul 13 16:19:47 2009 (4A5BC113)
fffff880`0161a000 fffff880`01623000   dump_atapi dump_atapi.sys Mon Jul 13 16:19:47 2009 (4A5BC113)
fffff880`01623000 fffff880`01636000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 16:21:51 2009 (4A5BC18F)
fffff880`01670000 fffff880`01873000   tcpip    tcpip.sys    Fri Mar 30 01:34:26 2012 (4F757012)
fffff880`01873000 fffff880`018bd000   fwpkclnt fwpkclnt.sys Sat Nov 20 01:21:37 2010 (4CE79321)
fffff880`018bd000 fffff880`018cd000   vmstorfl vmstorfl.sys Sat Nov 20 01:57:30 2010 (4CE79B8A)
fffff880`018cd000 fffff880`01919000   volsnap  volsnap.sys  Sat Nov 20 01:20:08 2010 (4CE792C8)
fffff880`01919000 fffff880`01921000   spldr    spldr.sys    Mon May 11 09:56:27 2009 (4A0858BB)
fffff880`01921000 fffff880`0195b000   rdyboost rdyboost.sys Sat Nov 20 01:43:10 2010 (4CE7982E)
fffff880`0195b000 fffff880`0196d000   mup      mup.sys      Mon Jul 13 16:23:45 2009 (4A5BC201)
fffff880`0196d000 fffff880`01976000   hwpolicy hwpolicy.sys Sat Nov 20 01:18:54 2010 (4CE7927E)
fffff880`01976000 fffff880`019b0000   fvevol   fvevol.sys   Sat Nov 20 01:24:06 2010 (4CE793B6)
fffff880`019b0000 fffff880`019c6000   disk     disk.sys     Mon Jul 13 16:19:57 2009 (4A5BC11D)
fffff880`019c6000 fffff880`019f6000   CLASSPNP CLASSPNP.SYS Sat Nov 20 01:19:23 2010 (4CE7929B)
Mini Kernel Dump does not contain unloaded driver list
Closing open log file c:debuglog.txt

**James Cowden** · 05-13-2012

bumpers please

**James Cowden** · 05-16-2012

updated dump file

Bsod when trying to launch some games. Amd to blame.

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Bsod when trying to launch some games. Amd to blame. updated dmp file

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Probably caused by : AuthenticAMD

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