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Exciting Blue Screen & other problems (?)

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    Calyx is offline Junior Member
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    Exciting Blue Screen & other problems (?)

    Hello! I am very hopeful I can get help with this seemingly random problem. I have attached the dmp file, along with the "system info" file generated by the SF Diagnostic Tool (unfortunately, I can't get the computer to survive long enough to generate the other files using the tool).

    This morning the video on my computer randomly died, and the computer would not boot. I switched over to the itegrated video and things seemed to work fine, so I bought another video card. The computer now has random blue screens and turns off more often than I would like, and I'm not really sure what the problem is. The blue screens are too fast for me to actually get any information out of them.

    Please let me know if any other information is need - and thank you in advance!
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    Re: Exciting Blue Screen & other problems (?)

    Hello and welcome to the forum.
    Start by uninstalling Daemon Tools and removing sptd.sys using this program from here DuplexSecure - Downloads get the correct version for your architecture and run it and click the UNINSTALL button.
    then update these drivers
    ASACPI.sys 3/27/2005 From here ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE Expand Utilities, 12th one down, ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit
    Rt64win7.sys 2/26/2009 From here Realtek
    nvlddmkm.sys 10/16/2010 From here Drivers - Download NVIDIA Drivers
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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    Calyx is offline Junior Member Thread Starter Thread Starter
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    Re: Exciting Blue Screen & other problems (?)

    Thank you, Trouble. I have followed your instructions, and the computer does seem more stable - a lot more stable. However, it still blue screens - this time, when attempting to load Civ5.

    I have attached the dump.

    Out of curiosity, why uninstall Daemon Tools? Do you have a recommendation for another (better?) emulation program?

    Thanks for your help!
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    Re: Exciting Blue Screen & other problems (?)

    Quote Originally Posted by Calyx View Post
    Thank you, Trouble. I have followed your instructions, and the computer does seem more stable - a lot more stable.
    It would appear that you haven't.
    According to the dump you just attached.
    sptd.sys 10/11/2009
    ASACPI.sys 3/27/2005
    Rt64win7.sys 2/26/2009

    Quote Originally Posted by Calyx View Post
    Out of curiosity, why uninstall Daemon Tools? Do you have a recommendation for another (better?) emulation program?
    Becasue sptd.sys (a product of Daemon Tools as well as Alchohol % softwre) is frequently a problem with BSODs. I am not a big emulator user but I do know many people suggest using Using MagicISO to create ISO image files as a substitute and it does seem to be more BSOD friendly.

    EDIT: Additionally, going back to your original post, and presumably the nexus of the actual problem;
    This morning the video on my computer randomly died, and the computer would not boot. I switched over to the itegrated video and things seemed to work fine
    This may be what we might consider "a clue".
    so I bought another video card. The computer now has random blue screens and turns off
    This might suggest that you have either acquired a faulty card, or, and probably more likely the power demands of the new card may exceed your current Power Supply's ability to cope. As best I can determine you need something that provides
    Requirements
    Minimum of a 400 Watt power supply.
    (Minimum recommended power supply with +12 Volt current rating of 24 Amps.)
    So check the specs on you current PSU.
    Regards
    Randy
    Last edited by Trouble; 06-24-2012 at 02:45 PM.
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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    Calyx is offline Junior Member Thread Starter Thread Starter
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    Re: Exciting Blue Screen & other problems (?)

    Quote Originally Posted by Trouble View Post
    It would appear that you haven't.
    According to the dump you just attached.
    sptd.sys 10/11/2009
    ASACPI.sys 3/27/2005
    Rt64win7.sys 2/26/2009
    This is confusing - I have in fact followed your instructions. Is it possible that for some reason I was unable to change drivers, or a new dump file was not created? I only have two files in the minidump

    Quote Originally Posted by Trouble View Post
    Becasue sptd.sys (a product of Daemon Tools as well as Alchohol % softwre) is frequently a problem with BSODs. I am not a big emulator user but I do know many people suggest using Using MagicISO to create ISO image files as a substitute and it does seem to be more BSOD friendly.
    Thanks for satisfying my curiosity!

    Quote Originally Posted by Trouble View Post
    EDIT: Additionally, going back to your original post, and presumably the nexus of the actual problem;

    This may be what we might consider "a clue".

    This might suggest that you have either acquired a faulty card, or, and probably more likely the power demands of the new card may exceed your current Power Supply's ability to cope. As best I can determine you need something that provides

    So check the specs on you current PSU.
    Regards
    Randy
    This had occurred to me as well - but my power supply is 600V, and I have tested the new video card in another computer - it seems to work fine.

    I have been able to completely run the SF Diagnostic Tool now - so following your instructions did help. I have attached the ZIP file. Thanks for your help so far, I really appreciate it!
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    Calyx is offline Junior Member Thread Starter Thread Starter
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    Re: Exciting Blue Screen & other problems (?)

    This morning I got another blue screen.
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    Re: Exciting Blue Screen & other problems (?)

    Latest dump file reflects that your drivers look good now.
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report,

    Stick them in a folder, zip them up and attach to next post.
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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    Calyx is offline Junior Member Thread Starter Thread Starter
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    Re: Exciting Blue Screen & other problems (?)

    Thanks! I really appreciate your help.
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    Re: Exciting Blue Screen & other problems (?)

    Looks fine, so....
    You'll likely need to run Driver Verifier so here is my boiler plate disclaimer and a link you need to read.
    Normally this is where I would recommend running Driver Verifier. You need to be aware that under some very rare circumstance the use of Driver Verifier can result in unexpected consequences you should probably only consider running it if you are relatively certain that you have the skill set to recover from a worst case scenario.
    Please do some research and make sure you know how to run DV (how to start it and what to check) start by reading this reference Driver Verifier - Windows 7 & Vista (read it carefully) and probably just as important if not more how to stop running it.
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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  10. #10
    Calyx is offline Junior Member Thread Starter Thread Starter
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    Re: Exciting Blue Screen & other problems (?)

    It seems like the worst that can happen is that my computer will be completely broken instead of only mostly broken... so I will I will give it a shot.

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