BSOD an constant reboots

**EBonifaz** · 08-23-2012

Hi there, this is my first post here.
A week ago I got the blue screen, I didnt know exactly the cause so I reinstalled windows and recovered my system with a backup i had on an external hard drive.

Well, apparently my laptop was ok, but since yesterday I have windows crashes, my laptop reboots when Im uploading music to the cloud with itunes match, it happened twice. I ran de SF diagnostic tool, please I really need your help, Im a novice user and dont know what to do. Tanks in advance.

**usasma** · 08-23-2012

- This device is disabled:

facap, FastAccess Video Capture ROOT\IMAGE\0000 Este dispositivo está deshabilitado.

Please enable it and update it's drivers.

- Both errors are STOP 0x116 - please see this troubleshooting post: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

- Use canned air to blow out all of the vents on the laptop (DO NOT use a vacuum cleaner or air compressor as it can damage the system). Then make sure that the laptop is only used on a hard surface - preferably with a cooling pad in place.

Analysis:

The following is for information purposes only.

Code:

**************************Wed Aug 22 23:50:54.106 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082212-19047-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 0:40:11.058
BugCheck Code: BugCheck 116, {fffffa80bea68010, fffff8801014b1a4, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+d431a4 )
BugCheck Info: VIDEO_TDR_FAILURE (116)
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed:1993
  BIOS Version                  A08
  BIOS Release Date             07/29/2011
  Manufacturer                  Alienware
  Product Name                  M17xR3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 22 22:40:21.412 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082212-19687-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 1:24:02.380
BugCheck Code: BugCheck 116, {fffffa80bc49e010, fffff880101801a4, ffffffffc000009a, 4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+d431a4 )
BugCheck Info: VIDEO_TDR_FAILURE (116)
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed:1993
  BIOS Version                  A08
  BIOS Release Date             07/29/2011
  Manufacturer                  Alienware
  Product Name                  M17xR3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:

The following is for information purposes only. Any drivers in red should be updated.

Code:

**************************Wed Aug 22 23:50:54.106 2012 (UTC - 4:00)**************************
GEARAspiWDM.sys      Mon May 18 08:17:04 2009 (4A1151C0)
intelppm.sys         Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ivusb.sys            Thu May 13 22:42:27 2010 (4BECB893)
iaStorV.sys          Thu Jun 10 20:46:19 2010 (4C11875B)
Accelern.sys         Fri Aug 20 14:04:57 2010 (4C6EC3C9)
stdcfltn.sys         Fri Aug 20 14:05:01 2010 (4C6EC3CD)
iaStor.sys           Mon Sep 13 21:23:32 2010 (4C8ECE94)
HECIx64.sys          Tue Sep 21 12:59:04 2010 (4C98E458)
L1C62x64.sys         Mon Sep 27 02:36:23 2010 (4CA03B67)
nusb3xhc.sys         Thu Sep 30 00:00:03 2010 (4CA40B43)
nusb3hub.sys         Thu Sep 30 00:00:03 2010 (4CA40B43)
SynTP.sys            Thu Oct 14 21:31:11 2010 (4CB7AEDF)
stwrt64.sys          Mon Nov 29 00:59:28 2010 (4CF34140)
CtClsFlt.sys         Wed Jan 19 22:20:46 2011 (4D37AA0E)
SASKUTIL64.SYS       Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS       Thu Jul 21 19:03:00 2011 (4E28B024)
mfenlfk.sys          Mon Feb 13 18:36:45 2012 (4F399E8D)
mfeavfk.sys          Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys         Mon Feb 13 18:40:07 2012 (4F399F57)
cfwids.sys           Mon Feb 13 18:40:56 2012 (4F399F88)
Netwsw00.sys         Mon Mar 12 17:06:43 2012 (4F5E6563)
mbam.sys             Tue Mar 20 12:04:48 2012 (4F68AAA0)
rikvm_9EC60124.sys   Tue Mar 20 21:57:31 2012 (4F69358B)
nvhda64v.sys         Wed Apr 18 13:07:54 2012 (4F8EF4EA)
nvstusb.sys          Tue May 15 03:24:35 2012 (4FB204B3)
nvlddmkm.sys         Tue May 15 03:35:36 2012 (4FB20748)
mfehidk.sys          Wed May 30 11:35:13 2012 (4FC63E31)
mfewfpk.sys          Wed May 30 11:35:28 2012 (4FC63E40)
mfeapfk.sys          Wed May 30 11:35:57 2012 (4FC63E5D)
AntiLog64.sys        Tue Aug 14 09:50:16 2012 (502A5798)

**EBonifaz** · 08-23-2012

mm it seems a problem I read in Dell forums taht the user cannot enable facap. so ??
facap, FastAccess Video Capture - disabled on reboot - Productivity Software Forum - Software & Operating Systems - Dell Community

the other issue is that this is only happening whne I upload music to itunes match, I dont understand whats going on

**EBonifaz** · 08-23-2012

Just an update, I can remember that issues started when I updated my video card driver to the latest version ( NVDIA GeForce GTX 560m) .
When the fatal crash happened y restored the video card driver from the NVDIA website (obviously it downloaded the latest version).
Do you think that reinstalling my old driver (maybe with Dell technical support) would be helpful??
Thanks in advance...

**usasma** · 08-23-2012

I'm not in favor of putting older drivers on a system - it seems (to me) that it's the same as putting old tires on your car.

Don't worry about the facap, FastAccess Video Capture for now.

Try the steps at the STOP 0x116 link: STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

If that doesn't fix it, then it's time to try another video card.

**EBonifaz** · 08-23-2012

I tried the fixing tool at microsoft web site for the link posted above.. it seemed to work, then I restarted to upload musci to itunes match. after a while (maybe 45 min or an hour) the laptop rebooted, and I got this error message

Firma con problemas:
Nombre del evento de problema: BlueScreen
Versión del sistema operativo: 6.1.7601.2.1.0.768.3
Id. de configuración regional: 3082

Información adicional del problema:
BCCode: 116
BCP1: FFFFFA80BD42A2D0
BCP2: FFFFF880101571A4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

This is kinda weird, the error only happens whne Im uploading music to iTunes match, I can surf the web, wath youtbe videos, watch Bluray movies , playing video games (starcraft for example) and everythig goes fine, is there anything else I can do?? please any advice is welcome..!!! Thanks in advance.

**Trouble** · 08-23-2012

I have no idea if this will actually help resolve your issues but during the course of checking the two dump files that you attached thus far, I couldn't help but notice
BiosVersion = A08
BiosReleaseDate = 07/29/2011
SystemManufacturer = Alienware
SystemProductName = M17xR3
BaseBoardManufacturer = Alienware
BaseBoardProduct = M17xR3
BaseBoardVersion = A08

As best I can determine
Release Date: 4/19/2012
Version: A10
Importance: Recommended
Download Type: BIOS
Is available on Dell's website.
Why don't you point your browser to Drivers and Downloads | Dell [United States] plug in your Service Tag Number and see if that is in fact the case.
According to the link and associated information that usama pointed you to above one of the suggestions in respect to troubleshooting the problem is an outdated BIOS. Never know, it might help.
Regards
Randy

BSOD an constant reboots

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