BSOD tried everything...PLEASE HELP

Hello, Window 7forums

I have recently receive many different random BSODs and HARD FREEZES. I have upgraded all my drivers, check for any malware and viruses, and did Memtestx86 for about 8 passes no errors were detected. I have contacted my manufacturer to see whether or not this could be a hardware issue. After many tests and scans no issues could be found.

I would regularly get blue screens at first boot. So my initial thought was to reboot after the first boot. This actually worked... for only about a week. Before entering into windows, I would get a BSOD. I installed WinDbg to find out what is the cause of these random BSOD. Most of my BSOD are caused by ntkrnlmp.exe. I'm not sure what that means.

I have attach my minidump files, for further analysis.

Microsoft (R) Windows Debugger Version 6.2.9200.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.




Loading Dump File [C:\Windows\Minidump\082912-34320-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


Symbol search path is: http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e5e000 PsLoadedModuleList = 0xfffff800`030a2670
Debug session time: Wed Aug 29 20:32:44.825 2012 (UTC - 5:00)
System Uptime: 0 days 4:47:30.776
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 3B, {c0000005, fffff80002f50964, fffff88007c1ff90, 0}


Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3f962 )


Followup: MachineOwner
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0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************


SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002f50964, Address of the instruction which caused the bugcheck
Arg3: fffff88007c1ff90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.


Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


FAULTING_IP:
nt! ?? ::FNODOBFM::`string'+3f962
fffff800`02f50964 488b00 mov rax,qword ptr [rax]


CONTEXT: fffff88007c1ff90 -- (.cxr 0xfffff88007c1ff90)
rax=f7fffa8009044970 rbx=fffffa80087ced90 rcx=0000000000000001
rdx=f7fffa8009044970 rsi=0000000000000000 rdi=fffffa80090448d0
rip=fffff80002f50964 rsp=fffff88007c20970 rbp=fffffa80090448d0
r8=0000000000000002 r9=fffff88007c20ac0 r10=fffff80002e5e000
r11=fffff88007c209c8 r12=fffffa8009044968 r13=fffffa8008928e40
r14=fffffa8009044970 r15=fffff8000304fe80
iopl=0 nv up ei ng nz na po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287
nt! ?? ::FNODOBFM::`string'+0x3f962:
fffff800`02f50964 488b00 mov rax,qword ptr [rax] ds:002b:f7fffa80`09044970=????????????????
Resetting default scope


CUSTOMER_CRASH_COUNT: 1


DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT


BUGCHECK_STR: 0x3B


PROCESS_NAME: chrome.exe


CURRENT_IRQL: 2


LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80002f50964


STACK_TEXT:
fffff880`07c20970 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x3f962




FOLLOWUP_IP:
nt! ?? ::FNODOBFM::`string'+3f962
fffff800`02f50964 488b00 mov rax,qword ptr [rax]


SYMBOL_STACK_INDEX: 0


SYMBOL_NAME: nt! ?? ::FNODOBFM::`string'+3f962


FOLLOWUP_NAME: MachineOwner


MODULE_NAME: nt


IMAGE_NAME: ntkrnlmp.exe


DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3


STACK_COMMAND: .cxr 0xfffff88007c1ff90 ; kb


FAILURE_BUCKET_ID: X64_0x3B_nt!_??_::FNODOBFM::_string_+3f962


BUCKET_ID: X64_0x3B_nt!_??_::FNODOBFM::_string_+3f962


Followup: MachineOwner
---------
This is my latest minidump file from a BSOD.

Receive 2 more BSODs this morning. 15 minutes apart ( a new record). Also, I've notice after my minidumps are save, my cpu fans are running really loud and fast. By any chance that there is dust clog in my heat sink. Because 2 weeks ago I brought some compressed air and clean my fans and dusty areas around my cpu. No blue screens for about a week. Maybe there is still more dust and this is the probable cause of my random BSODs/Hard FREEZES. I have update my NVIDIA graphic card to the latest.

what is the system build and model number from which manufacturer please ?

what is your system spec, such as CPU , PSU , Ram etc ?

Originally Posted by ickymay

what is the system build and model number from which manufacturer please ?

what is your system spec, such as CPU , PSU , Ram etc ?

I attached a folder with all the info on there. Had 8 BSODs today, some weren't able to be transferred in minidump. This problem is really getting serious to the point I'm afraid of using my PC.

have you done any work internally on the PC lately? Improperly installed hardware will cause the BSODs. If you have..open up your machine and make sure all hardware is seated in their slots properly, check cables, everything etc. not saying it is a sure fix but this will eliminate the possibility......

Originally Posted by ELiTEFX

have you done any work internally on the PC lately? Improperly installed hardware will cause the BSODs. If you have..open up your machine and make sure all hardware is seated in their slots properly, check cables, everything etc. not saying it is a sure fix but this will eliminate the possibility......

Yeah I had a external network adapter installed on my pc, but I took that out few months ago. It was also causing my pc to crash. I think this BSOD is entirely diffferent and cause by another driver/hardware in the system.

Originally Posted by Olysian

I think this BSOD is entirely diffferent and cause by another driver/hardware in the system.

Agree 100%. The video driver is the most likely culprit. Also, (from my personal experience) remove your video card(s) and reinstall them. Sometimes they'll appear seated properly but are, in fact, not......best of luck

EDIT: Just had another thought. 8 BSODs is a lot. I'd check all the hardware in your case (loose parts and gravity) THEN boot into the Bios. Load "Optimized Defaults" Save. Exit. Run it like that for a couple hours and see what happens......

I am guessing you have added your own ram at some point as you have a strange number achieving 5gb using :

• #dimm1 : 1024 MBytes
• #dimm2 : 1024 MBytes
• #dimm3 : 2048 MBytes
• #dimm4 : 1024 MBytes

The serial numbers are close, on dimms 1, 2 and 4 but I'm guessing you added the 2gb stick in dimm 3 yourself ?

The 1gb sticks where made Week 52/Year 08 whereas the 2gb stick was made Week 03/Year 09 which means the metals value is very likely to be very different so affecting the component quality which will consequently make the RAM behave differently under load and produce parity errors only measurable in use by an O/S

The first thing I would try is remove Dimms 2, 3 and 4 and try and get your system to crash using just the one stick,

If that works ok then add the other 1gb sticks back in, retest and stress, then finally try the 2gb stick which I am guessing Will reproduce your crash

Let us know how it goes