BSOD crash dump

**Chrismb** · 09-15-2012

Hello, I have been trying to figure out what is causing my BSOD i'm new to forum so if I need to do anything else with the dump files please let me know, I'm going to copy paste what i analyzed in windbg:

ADDITIONAL_DEBUG_TEXT:
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: fffff8000280a000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPagedPoolEnd
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
fffff800000040b8

FAULTING_IP:
nt+37510d
fffff800`02b7f10d 410fb642e8 movzx eax,byte ptr [r10-18h]

MM_INTERNAL_CODE: 0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x50

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from fffff8000283154c to fffff800028891c0

STACK_TEXT:
fffff880`07c05ae8 fffff800`0283154c : 00000000`00000050 fffff800`000040b8 00000000`00000000 fffff880`07c05c50 : nt+0x7f1c0
fffff880`07c05af0 00000000`00000050 : fffff800`000040b8 00000000`00000000 fffff880`07c05c50 00000000`00000000 : nt+0x2754c
fffff880`07c05af8 fffff800`000040b8 : 00000000`00000000 fffff880`07c05c50 00000000`00000000 fffff8a0`02b61010 : 0x50
fffff880`07c05b00 00000000`00000000 : fffff880`07c05c50 00000000`00000000 fffff8a0`02b61010 00000000`00000000 : 0xfffff800`000040b8

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt+37510d
fffff800`02b7f10d 410fb642e8 movzx eax,byte ptr [r10-18h]

SYMBOL_NAME: nt+37510d

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntoskrnl.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner

Help is much appreciated

**Chrismb** · 09-15-2012

Computer Info.zip

Here's the attachment for the dump files.

**Chrismb** · 09-16-2012

Still getting error, anyone think it could be the new nvidia drivers? I also haven't changed anything in my computer. I was using windows 7 32 bit just fine, I installed 64 bit version today because i'm getting 4 gb of ram so wanted to have it installed but nothing but troubles with 64 bit.

**Chrismb** · 09-16-2012

Seven Forums.zip

Here is an updated mini dump, had bsod happen again. I have ran memory test nothing wrong, check disk no errors, sfc /scannow nothing wrong, installed hotfix still crashed, and I have all drivers updated (I believe). Really stumped system worked fine in xp and 32 bit just not doing the 64 bit. Any help to fix this problem is greatly appreciated. Thank You

**usasma** · 09-16-2012

Please run the data collection app again - your upload is missing the MSINFO32.nfo file

Looks like hardware or low-level drivers.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
Rtnic64.sys Fri May 30 11:12:23 2008 (48401957)
Realtek Ethernet NIC driver
http://www.carrona.org/drivers/driver.php?id=Rtnic64.sys

AsIO.sys Mon Apr 6 03:21:08 2009 (49D9AD64)
Asus PCProbe Utility
http://www.carrona.org/drivers/driver.php?id=AsIO.sys

P17.sys Fri Oct 16 02:44:53 2009 (4AD81665)
Creative SB Audigy LS
http://www.carrona.org/drivers/driver.php?id=P17.sys

If that doesn't fix it, then start with these free diagnostics: Hardware Diagnostics
There may be some evidence in the MSINFO32 file - but don't count on it. Start the hardware diagnostics if you get a BSOD after updating the above drivers.

Analysis:
The following is for information purposes only.

Code:

**************************Sun Sep 16 03:01:03.388 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091612-22557-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 0:12:34.136
BugCheck Code: BugCheck 50, {fffff96022781e6c, 8, fffff96022781e6c, 2}
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
Probably caused by :cdd.dll ( cdd+19f85 )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_0x50_BAD_IP_cdd+19f85
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
  BIOS Version                  ASUS P5N-E SLI ACPI BIOS Revision 1406
  BIOS Release Date             11/18/2009
  Manufacturer                  americanfuture
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 16 02:00:42.960 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091612-24055-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 0:49:50.882
BugCheck Code: BugCheck D1, {fffff800016acef0, 2, 8, fffff800016acef0}
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :afd.sys ( afd!AfdSetupReceiveDatagramIrp+19e )
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_afd!AfdSetupReceiveDatagramIrp+19e
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
  BIOS Version                  ASUS P5N-E SLI ACPI BIOS Revision 1406
  BIOS Release Date             11/18/2009
  Manufacturer                  americanfuture
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 15 18:18:18.407 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091512-44553-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 2:57:52.123
BugCheck Code: BugCheck 50, {fffff800000040b8, 0, fffff80002b7f10d, 0}
*** ERROR: Module load completed but symbols could not be loaded for fileinfo.sys
Probably caused by :fileinfo.sys ( fileinfo+936b )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0x50_fileinfo+936b
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
  BIOS Version                  ASUS P5N-E SLI ACPI BIOS Revision 1406
  BIOS Release Date             11/18/2009
  Manufacturer                  americanfuture
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Sun Sep 16 03:01:03.388 2012 (UTC - 4:00)**************************
Rtnic64.sys                 Fri May 30 11:12:23 2008 (48401957)
AsIO.sys                    Mon Apr  6 03:21:08 2009 (49D9AD64)
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
P17.sys                     Fri Oct 16 02:44:53 2009 (4AD81665)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
nvstor64.sys                Fri Apr  9 05:22:41 2010 (4BBEF1E1)
MpFilter.sys                Fri Mar  9 06:05:26 2012 (4F59E3F6)
nvlddmkm.sys                Tue May 15 03:35:36 2012 (4FB20748)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 15 18:18:18.407 2012 (UTC - 4:00)**************************
nvlddmkm.sys                Thu Aug 30 11:50:16 2012 (503F8BB8)

**Chrismb** · 09-16-2012

msinfo32.zip

Here is my ms32 info

*EDIT- I don't know what the asus pc probe utility is. Went to asus and selected my motherboard which is a p5n-e sli, nothing like that for download. I don't even remember having that utility, how would I remove the program, it's not listed in my control panel. The only things I have done with my motherboard was update the bios to the latest version, but didn't come with pc probe. The sb audigy said I already had the most current drivers, I use a sound card and I have my onboard audio disabled which is realtek I know thats outdated. The NIC driver let me install, and after updating the NIC driver I haven't gotten a bsod yet, I hope this fixes the problem.

**Chrismb** · 09-16-2012

Win32k Dump.zip

BSOD happened again this time saying something about win32k. Here are the dump files/system info/ms32

**usasma** · 09-17-2012

The AsIO.sys driver is most commonly associated with the PCProbe program - but it's still possible that it's associated with some other Asus utility (or maybe even was installed by Windows Update when you installed Windows).

FWIW - I've seen a lot of issues with the Asus P5 series of boards. I usually recommend this:
- DO NOT use the AUTO setting for memory. Go to the RAM manufacturer's website and get the recommended settings for the RAM. Then set those settings manually in the BIOS
- one person with a 2009 BIOS has experienced success by updating the BIOS. This is dangerous and one simple mistake can easily damage your motherboard so it won't work. Be VERY, VERY CAREFUL!!!
- one person reports bad caps ( Badcaps.net - How To Identify ) in this post: [SOLVED] Bad overclock and now can't load windows 7 - Tech Support Forum
As of late June 2012 - I haven't seen many issues with these boards over the last several months.

Don't worry about the Asus driver right now. The Asus website doesn't list any Utilities for the motherboard - which leads me to suspect that they aren't supporting Win7 on it. Worst case is that we'll have to remove the driver manually, but that's somthing that we'll have to try later on.

Meanwhile, I think that these 2 drivers are more important to update:

Rtnic64.sys Thu Jul 23 10:03:10 2009 (4A686D9E)
Realtek Ethernet NIC driver
http://www.carrona.org/drivers/driver.php?id=Rtnic64.sys

P17.sys Fri Oct 16 02:44:53 2009 (4AD81665)
Creative SB Audigy LS
http://www.carrona.org/drivers/driver.php?id=P17.sys

If the system still BSOD's after updating those 2 drivers - please run Driver Verifier according to these directions: Driver Verifier Settings

Analysis:
The following is for information purposes only.

Code:

**************************Sun Sep 16 17:43:42.171 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091612-36098-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 1:35:16.919
BugCheck Code: BugCheck 50, {fffff97ac08283c0, 0, fffff9600015c9ea, 5}
Probably caused by :win32k.sys ( win32k!ValidateHwnd+7a )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: mmc.exe
FAILURE_BUCKET_ID: X64_0x50_win32k!ValidateHwnd+7a
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3000
  BIOS Version                  ASUS P5N-E SLI ACPI BIOS Revision 1406
  BIOS Release Date             11/18/2009
  Manufacturer                  americanfuture
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Sun Sep 16 17:43:42.171 2012 (UTC - 4:00)**************************
AsIO.sys                    Mon Apr  6 03:21:08 2009 (49D9AD64)
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
Rtnic64.sys                 Thu Jul 23 10:03:10 2009 (4A686D9E)
P17.sys                     Fri Oct 16 02:44:53 2009 (4AD81665)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
nvstor64.sys                Fri Apr  9 05:22:41 2010 (4BBEF1E1)
MpFilter.sys                Fri Mar  9 06:05:26 2012 (4F59E3F6)
nvlddmkm.sys                Thu Aug 30 11:50:16 2012 (503F8BB8)

**Chrismb** · 09-17-2012

First of I would like to say Thank you for all your help.

I went back to 32 bit, I updated those drivers and it still bsod. I don't understand why I can't run 64 bit, i've ran the upgrade advisor everything passed. For the ram timing, it was set to auto so don't know if that is going to fix or not. My motherboard should be the current update according to the Asus website. I'm currently in college and really need my computer, I want to run 64 bit but dont want to keep getting bsod all the time really a pain to reformat back and forth. How would I go about putting windows 7 64 bit and leaving 32 bit on same hard drive, or is that even possible. I have 32 bit and 64 bit discs.

**usasma** · 09-17-2012

I would suggest that you stay with 32 bit until college is on a break - then mess with 64 bit then
Meanwhile, leave the system alone and only update drivers that we've identified in the BSOD's.

That way we can isolate the BSOD's in this way:
- first we rule out 3rd party drivers (non-Microsoft)
- then we rule out hardware problems
- then we rule out Windows problems

Ruling out the 3rd party drivers is the most difficult and time-consuming. But once that's done we it's either been fixed, or it's a hardware problem (you've ruled out Windows because of the reinstallations that you've performed).

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