BSOD at least once a day.

**mbrig** · 10-04-2012

Hello all

This BSOD has happened on and off for a while now. Would like to know if it can be fixed or is it a MB issue with USB. I've uninstalled USB controller drivers and restated the computer. I've checked all the drivers I could think of to make sure they were up to date. I did find a hot fix on windows site, but would like to get some more advice before using it. The problem occurs at least once a day.

W7F_04-10-2012.zip

**usasma** · 10-04-2012

Only 94 updates since SP1 - most systems have 130 to 140. Please get all available updates from Windows Update.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

If these things don't fix the issues, then we've gotta start looking at a possible hardware cause. It'd be better if we had more memory dumps to look at - as it usually takes 4 or 5 to start suspecting hardware issues.

Video and antivirus programs should be updated to the latest possible version - your video drivers date from 2010, please update them.

BIOS dates from November of 2011, you may want to check and see if there are any updates available (this is NOT a recommendation to update/Flash your BIOS)>

I suspect it's due to your SSD and the older storage controller drivers (your Intel stuff dates from 2009/2010). Have a look at the Intel stuff in the following quote box:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

iaStor.sys Tue Apr 13 12:44:16 2010 (4BC49F60)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

AtiHdmi.sys Thu May 6 05:20:39 2010 (4BE289E7)
ATI High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys

clwvd.sys Tue May 25 23:06:46 2010 (4BFC9046)
CyberLink WebCam Virtual Driver
http://www.carrona.org/drivers/driver.php?id=clwvd.sys

stwrt64.sys Thu Jun 17 22:16:06 2010 (4C1AD6E6)
SigmaTel High Definition Audio Codec
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys

btmusb.sys Fri Jun 25 07:43:33 2010 (4C249665)
Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter Driver (HP)
http://www.carrona.org/drivers/driver.php?id=btmusb.sys

rikvm_C6F09094.sys Tue Jun 29 08:17:18 2010 (4C29E44E)
Unknown at this time. May be dynamically allocated.[br]Maybe associated with Cyberlink Power DVD (from this link: Some kind of virus? )
http://www.carrona.org/drivers/driver.php?id=rikvm_C6F09094.sys

atikmpag.sys Thu Sep 9 13:52:49 2010 (4C891EF1)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

atikmdag.sys Thu Sep 9 14:24:50 2010 (4C892672)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

Analysis:
The following is for information purposes only.

Code:

**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100412-9126-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 2:06:42.887
BugCheck Code: BugCheck FE, {5, fffffa8009c6b1a0, 80863b3c, fffffa800a5623a8}
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
BugCheck Info: BUGCODE_USB_DRIVER (fe)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
  BIOS Version                  F.29
  BIOS Release Date             11/07/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv7 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys                  Tue Apr 13 12:44:16 2010 (4BC49F60)
AtiHdmi.sys                 Thu May  6 05:20:39 2010 (4BE289E7)
clwvd.sys                   Tue May 25 23:06:46 2010 (4BFC9046)
stwrt64.sys                 Thu Jun 17 22:16:06 2010 (4C1AD6E6)
btmusb.sys                  Fri Jun 25 07:43:33 2010 (4C249665)
rikvm_C6F09094.sys          Tue Jun 29 08:17:18 2010 (4C29E44E)
atikmpag.sys                Thu Sep  9 13:52:49 2010 (4C891EF1)
atikmdag.sys                Thu Sep  9 14:24:50 2010 (4C892672)
LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
SBFWIM.sys                  Thu Sep 22 05:11:58 2011 (4E7AFBDE)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
SBREdrv.sys                 Wed Oct 26 12:41:21 2011 (4EA83831)
sbapifs.sys                 Mon Nov 28 21:18:16 2011 (4ED440E8)
SbFw.sys                    Mon Dec 19 06:34:51 2011 (4EEF215B)
sbwtis.sys                  Mon Dec 19 06:35:15 2011 (4EEF2173)
netr28x.sys                 Mon Mar  5 07:37:36 2012 (4F54B390)
hpdskflt.sys                Tue Apr 10 15:50:35 2012 (4F848F0B)
Accelerometer.sys           Tue Apr 10 15:50:35 2012 (4F848F0B)

**usasma** · 10-04-2012

Only 94 updates since SP1 - most systems have 130 to 140. Please get all available updates from Windows Update.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

If these things don't fix the issues, then we've gotta start looking at a possible hardware cause. It'd be better if we had more memory dumps to look at - as it usually takes 4 or 5 to start suspecting hardware issues.

Video and antivirus programs should be updated to the latest possible version - your video drivers date from 2010, please update them.

BIOS dates from November of 2011, you may want to check and see if there are any updates available (this is NOT a recommendation to update/Flash your BIOS)>

I suspect it's due to your SSD and the older storage controller drivers (your Intel stuff dates from 2009/2010). Have a look at the Intel stuff in the following quote box:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECIx64.sys Thu Sep 17 15:54:16 2009 (4AB293E8)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

iaStor.sys Tue Apr 13 12:44:16 2010 (4BC49F60)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

AtiHdmi.sys Thu May 6 05:20:39 2010 (4BE289E7)
ATI High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=AtiHdmi.sys

clwvd.sys Tue May 25 23:06:46 2010 (4BFC9046)
CyberLink WebCam Virtual Driver
http://www.carrona.org/drivers/driver.php?id=clwvd.sys

stwrt64.sys Thu Jun 17 22:16:06 2010 (4C1AD6E6)
SigmaTel High Definition Audio Codec
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys

btmusb.sys Fri Jun 25 07:43:33 2010 (4C249665)
Ralink/Motorola BC4 Bluetooth 3.0 + HS Adapter Driver (HP)
http://www.carrona.org/drivers/driver.php?id=btmusb.sys

rikvm_C6F09094.sys Tue Jun 29 08:17:18 2010 (4C29E44E)
Unknown at this time. May be dynamically allocated.[br]Maybe associated with Cyberlink Power DVD (from this link: Some kind of virus? )
http://www.carrona.org/drivers/driver.php?id=rikvm_C6F09094.sys

atikmpag.sys Thu Sep 9 13:52:49 2010 (4C891EF1)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

atikmdag.sys Thu Sep 9 14:24:50 2010 (4C892672)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

Analysis:
The following is for information purposes only.

Code:

**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100412-9126-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 2:06:42.887
BugCheck Code: BugCheck FE, {5, fffffa8009c6b1a0, 80863b3c, fffffa800a5623a8}
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+6c )
BugCheck Info: BUGCODE_USB_DRIVER (fe)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot+6c
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
  BIOS Version                  F.29
  BIOS Release Date             11/07/2011
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv7 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Thu Oct  4 00:37:30.872 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys                  Tue Apr 13 12:44:16 2010 (4BC49F60)
AtiHdmi.sys                 Thu May  6 05:20:39 2010 (4BE289E7)
clwvd.sys                   Tue May 25 23:06:46 2010 (4BFC9046)
stwrt64.sys                 Thu Jun 17 22:16:06 2010 (4C1AD6E6)
btmusb.sys                  Fri Jun 25 07:43:33 2010 (4C249665)
rikvm_C6F09094.sys          Tue Jun 29 08:17:18 2010 (4C29E44E)
atikmpag.sys                Thu Sep  9 13:52:49 2010 (4C891EF1)
atikmdag.sys                Thu Sep  9 14:24:50 2010 (4C892672)
LHidFilt.Sys                Fri Sep  2 02:23:09 2011 (4E60764D)
LMouFilt.Sys                Fri Sep  2 02:23:15 2011 (4E607653)
SBFWIM.sys                  Thu Sep 22 05:11:58 2011 (4E7AFBDE)
Sftvollh.sys                Fri Sep 30 12:42:46 2011 (4E85F186)
Sftplaylh.sys               Fri Sep 30 12:43:05 2011 (4E85F199)
Sftfslh.sys                 Fri Sep 30 12:43:06 2011 (4E85F19A)
Sftredirlh.sys              Fri Sep 30 12:43:14 2011 (4E85F1A2)
SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
SBREdrv.sys                 Wed Oct 26 12:41:21 2011 (4EA83831)
sbapifs.sys                 Mon Nov 28 21:18:16 2011 (4ED440E8)
SbFw.sys                    Mon Dec 19 06:34:51 2011 (4EEF215B)
sbwtis.sys                  Mon Dec 19 06:35:15 2011 (4EEF2173)
netr28x.sys                 Mon Mar  5 07:37:36 2012 (4F54B390)
hpdskflt.sys                Tue Apr 10 15:50:35 2012 (4F848F0B)
Accelerometer.sys           Tue Apr 10 15:50:35 2012 (4F848F0B)

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