Blue screen of death - Sony Viao- F series

Hi,
I am getting BSOD on my sony viao. The laptop is a few months old and I get random BSOD .

I can never reproduce it.. It happens from nowhere and unpredictable.
I have attached all the logs using the SF_Diagnostic_Tool

I was never able to read the blue screen.

Thanks for any help BSOD files.zip

The BSOD was caused by your graphics driver:

Name NVIDIA GeForce GT 540M
fffff880`0f088000 fffff880`0fcffc00 nvlddmkm Fri Jun 17 05:08:19 2011 (4DFAC523)

Also update these drivers:

Intel(R) Mobile Express Chipset SATA AHCI Controller
fffff880`01008000 fffff880`0115c000 iaStor Thu Jan 13 02:50:12 2011 (4D2E5A54)

Wacom Mouse Filter (Bamboo)
fffff880`043f6000 fffff880`043fe000 wacommousefilter Fri Feb 16 19:12:17 2007 (45D5F401)

Realtek PCIe GBE Family Controller
fffff880`04800000 fffff880`04875000 Rt64win7 Thu Apr 21 20:15:33 2011 (4DB07445)

Atheros AR9287 Wireless Network Adapter
fffff880`04889000 fffff880`04b2f000 athrx Tue Jun 21 10:03:39 2011 (4E00505B)

Ricoh PCIe SDXC/MMC Host Controller
fffff880`04b3c000 fffff880`04b5a000 risdsnxc64 Fri Dec 17 13:45:48 2010 (4D0B5B7C)

Ricoh PCIe Memory Stick Host Controller
fffff880`04b5a000 fffff880`04b7c000 rimssne64 Thu Oct 21 03:33:06 2010 (4CBF9852)

Renesas Electronics USB 3.0 Host Controller
fffff880`04bba000 fffff880`04beb000 nusb3xhc Fri Dec 10 05:50:35 2010 (4D01B19B)

ArcSoft Webcam Suite
fffff880`06a2e000 fffff880`06a38000 ArcSoftKsUFilter Mon May 25 10:27:31 2009 (4A1A5673)

Intel Management Engine Interface (Chipset)
fffff880`0f06a000 fffff880`0f07b000 HECIx64 Wed Oct 20 01:33:43 2010 (4CBE2AD7)

Uninstall or update the Citrix Secure Access Client.

Originally Posted by Tobias

The BSOD was caused by your graphics driver:

Name NVIDIA GeForce GT 540M
fffff880`0f088000 fffff880`0fcffc00 nvlddmkm Fri Jun 17 05:08:19 2011 (4DFAC523)

Also update these drivers:

Intel(R) Mobile Express Chipset SATA AHCI Controller
fffff880`01008000 fffff880`0115c000 iaStor Thu Jan 13 02:50:12 2011 (4D2E5A54)

Wacom Mouse Filter (Bamboo)
fffff880`043f6000 fffff880`043fe000 wacommousefilter Fri Feb 16 19:12:17 2007 (45D5F401)

Realtek PCIe GBE Family Controller
fffff880`04800000 fffff880`04875000 Rt64win7 Thu Apr 21 20:15:33 2011 (4DB07445)

Atheros AR9287 Wireless Network Adapter
fffff880`04889000 fffff880`04b2f000 athrx Tue Jun 21 10:03:39 2011 (4E00505B)

Ricoh PCIe SDXC/MMC Host Controller
fffff880`04b3c000 fffff880`04b5a000 risdsnxc64 Fri Dec 17 13:45:48 2010 (4D0B5B7C)

Ricoh PCIe Memory Stick Host Controller
fffff880`04b5a000 fffff880`04b7c000 rimssne64 Thu Oct 21 03:33:06 2010 (4CBF9852)

Renesas Electronics USB 3.0 Host Controller
fffff880`04bba000 fffff880`04beb000 nusb3xhc Fri Dec 10 05:50:35 2010 (4D01B19B)

ArcSoft Webcam Suite
fffff880`06a2e000 fffff880`06a38000 ArcSoftKsUFilter Mon May 25 10:27:31 2009 (4A1A5673)

Intel Management Engine Interface (Chipset)
fffff880`0f06a000 fffff880`0f07b000 HECIx64 Wed Oct 20 01:33:43 2010 (4CBE2AD7)

Uninstall or update the Citrix Secure Access Client.

Hi thanks for the reply. You were right with the graphic driver. I tried to open the nvidia graphic app and there i have the BSOD . I updated the nvidia driver.

However I could not locate the updates for any of the drivers...
When i try to update each driver, they all seem to be the latest.

Thanks

Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).

Originally Posted by usasma

Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).

Thanks for the links..

I will look there and report how things go..

Originally Posted by usasma

Just FYI - updates listed in Windows Update and from the Update Driver tool in Device Manager are usually the least current drivers (they're submitted to Microsoft whenever the manufacturer feels like it).

The easiest place to update drivers is at the Sony support website - but they aren't always the most current.

The most current drivers are at the website of the manufacturer who developed the device/program (in most cases).
Those places are mostly specified in the links at Driver Reference Table (DRT) (aka the Driver Reference Table (DRT for short)).

Still could not locate the latest drivers...

nVidia drivers are located here: Drivers | GeForce
Your video card is the NVIDIA GeForce GT 540M
Assuming that I have used the correct info, this is the link for the driver: http://www.geforce.com/drivers/results/50007

WACOM Mouse filter - difficult to find, I suspect there may not be any updates available. Check here: Hardware Drivers | Wacom This all depends on what device you are using (I see 3 mouse devices in MSINFO32).

ArcSoft Webcam Suite should only be available from Sony (the ArcSoft company will want you to purchase it). If there is no later version at the Sony website, please un-install it (but make sure that you have a copy so you can reinstall it).

The Citrix stuff has been seen in a number of BSOD's - I'd suggest un-installing it.

Check for updates of the USB 3.0 stuff at the Sony website also.

Originally Posted by usasma

nVidia drivers are located here: Drivers | GeForce
Your video card is the NVIDIA GeForce GT 540M
Assuming that I have used the correct info, this is the link for the driver: Drivers | GeForce

WACOM Mouse filter - difficult to find, I suspect there may not be any updates available. Check here: Hardware Drivers | Wacom This all depends on what device you are using (I see 3 mouse devices in MSINFO32).

ArcSoft Webcam Suite should only be available from Sony (the ArcSoft company will want you to purchase it). If there is no later version at the Sony website, please un-install it (but make sure that you have a copy so you can reinstall it).

The Citrix stuff has been seen in a number of BSOD's - I'd suggest un-installing it.

Check for updates of the USB 3.0 stuff at the Sony website also.

Thanks for the reply..

I had already installed the getforce driver.
I unistalled the wacom as i am not using it anymore..
I have to check the arcsroft webcam

Regarding citrix i have to keep using it as its the only way i can connect with work.

Will also check usb 3 from sony website.

Thanks once again.

Did you install the Geforce Driver correctly? :?

If you need the Citrix stuff for work, then un-install it and install a fresh copy (in case it got corrupted somehow).

We've been seeing a lot of memory dumps recently with USB 3.0 issues. That doesn't mean that it's the USB 3.0 drivers that are causing problems tho' - but it's worth looking into.