Need help! Laptop crashes whenever playing dead frontier MMO and BSOD appears with usbport.sys problem..

**JFDarkAngel** · 10-23-2012

W7F_23-10-2012.zip

Hi Everyone, I'm new here..

My problem is this.. Recently when i play this online game, Dead Frontier MMO, the whole system crashes.. I had no problem with this game previously.. It just suddenly appeared.. I didnt install anything new recently so i cant figure out whats wrong...

Whenever it crashes, i see the line at the top before it restarts writing usbport.sys
Attached is all the stuff needed..
PLS HELP!

Thank you very much in advance!

**usasma** · 10-24-2012

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Your video card is disabled:

NVIDIA GeForce GT 540M PCI\VEN_10DE&DEV_0DF4&SUBSYS_05501025&REV_A1\4&21075178&0&0008 This device is disabled.

Is this deliberate? If so, why?

The memory dumps blame hardware - please start by removing all attached USB devices - then disable any built in USB devices. Do this if the BSOD's continue AFTER updating to SP1

USB 3.0 drivers date from 2010 - please update them from the Acer website

Analysis:
The following is for informational purposes only.

Code:

**************************Tue Oct 23 05:15:51.943 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102312-24117-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
System Uptime:0 days 0:18:29.348
BugCheck Code: BugCheck FC, {fffff880041cf128, 8000000156de1121, fffff80004527ca0, 0}
Probably caused by :hardware ( USBPORT!KSPROPSETID_DrmAudioStream+128 )
BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFC
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_IP_MISALIGNED
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 23 04:53:49.473 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102312-21450-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
System Uptime:0 days 0:52:36.878
BugCheck Code: BugCheck FC, {fffff880041c3128, 8000000156c99121, fffff80000ba2ca0, 0}
Probably caused by :hardware ( USBPORT!KSPROPSETID_DrmAudioStream+128 )
BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFC
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_IP_MISALIGNED
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct 22 22:06:09.135 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102312-23836-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
System Uptime:0 days 1:22:19.540
BugCheck Code: BugCheck FC, {fffff8800407b128, 8000000156a18121, fffff80000b9ca30, 0}
Probably caused by :hardware ( USBPORT!KSPROPSETID_DrmAudioStream+128 )
BugCheck Info: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xFC
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_IP_MISALIGNED
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Tue Oct 23 05:15:51.943 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)
athrx.sys                   Thu May  6 20:00:58 2010 (4BE3583A)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)
mwlPSDFilter.sys            Mon Aug 16 23:34:50 2010 (4C6A035A)
mwlPSDNServ.sys             Mon Aug 16 23:34:51 2010 (4C6A035B)
mwlPSDVDisk.sys             Mon Aug 16 23:34:55 2010 (4C6A035F)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
RtsPStor.sys                Wed Jan 12 02:32:49 2011 (4D2D5921)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
SynTP.sys                   Thu Jan 13 21:32:18 2011 (4D2FB5B2)
igdkmd64.sys                Thu Jan 20 13:49:07 2011 (4D3883A3)
CHDRT64.sys                 Sun Feb 13 23:42:32 2011 (4D58B2B8)
nvpciflt.sys                Fri Feb 18 12:53:43 2011 (4D5EB227)
HWiNFO64A.SYS               Tue Feb  7 08:08:34 2012 (4F312252)
idmwfp.sys                  Mon Apr 23 09:14:15 2012 (4F9555A7)
avgntflt.sys                Thu Sep 13 01:47:38 2012 (5051737A)
avipbb.sys                  Thu Sep 13 01:47:44 2012 (50517380)
avkmgr.sys                  Wed Sep 19 04:31:52 2012 (505982F8)

**JFDarkAngel** · 10-24-2012

As i was trying to update the drivers and download the needed updates it crashed again with different stuff now.. it says win32k.sys

102412-34975-01.dmp 102412-40731-01.dmp

And another question... the page you directed me to (Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center) required me to download these files (KB2454826, KB2534366, and KB2533552) do i use windows updater or download from windows website? I've tried to download from windows website and it requires me to validate but the tool it supplies cant be used, i get a msg saying that the tool is not up to date and that is the only tool.

I had no idea why the video card is disabled, i enabled it already. Could it possibly because my laptop supports switchable graphics? It will select the graphics needed (between Intel and Nvidia) on its on.

**usasma** · 10-24-2012

That's possibly the reason for the graphics card being disabled.
I'm not real familiar with switchable graphics.

Can you get updates if you visit Windows Update? If so, visit it repeatedly until you get SP1
If not, post back and I'll direct you to a Windows Update expert.

**usasma** · 10-24-2012

Just FYI - it's not unusual to have BSOD's while updating.
And sometimes the BSOD's continue even after the updating - but we'll continue to work on them.

The Driver Verifier memory dump blames WiFi. Please:
- download a fresh copy of the wireless drivers
- un-install the current copy of the wireless drivers from your system.
- install the freshly downloaded wireless drivers
- monitor for further BSOD's

Analysis:
The following is for informational purposes only.

Code:

**************************Wed Oct 24 10:12:07.130 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102412-40731-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
System Uptime:0 days 0:33:26.535
BugCheck Code: BugCheck 50, {fffff961002ccac1, 0, fffff9600019378d, 5}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+19378d )
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: iexplore.exe
FAILURE_BUCKET_ID: X64_0x50_win32k+19378d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 23 20:43:25.870 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\102412-34975-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
System Uptime:0 days 0:07:04.275
BugCheck Code: BugCheck C4, {40, 0, fffff980095de378, 0}
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
Probably caused by :vwififlt.sys ( vwififlt!AcquireSpinLock+52 )
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_40
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0xc4_40_VRF_vwififlt!AcquireSpinLock+52
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Wed Oct 24 10:12:07.130 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)
athrx.sys                   Thu May  6 20:00:58 2010 (4BE3583A)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)
mwlPSDFilter.sys            Mon Aug 16 23:34:50 2010 (4C6A035A)
mwlPSDNServ.sys             Mon Aug 16 23:34:51 2010 (4C6A035B)
mwlPSDVDisk.sys             Mon Aug 16 23:34:55 2010 (4C6A035F)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
TurboB.sys                  Mon Nov 29 18:02:31 2010 (4CF43107)
RtsPStor.sys                Wed Jan 12 02:32:49 2011 (4D2D5921)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
SynTP.sys                   Thu Jan 13 21:32:18 2011 (4D2FB5B2)
igdkmd64.sys                Thu Jan 20 13:49:07 2011 (4D3883A3)
nvBridge.kmd                Fri Feb 18 12:47:15 2011 (4D5EB0A3)
nvlddmkm.sys                Fri Feb 18 12:53:00 2011 (4D5EB1FC)
nvpciflt.sys                Fri Feb 18 12:53:43 2011 (4D5EB227)
CHDRT64.sys                 Thu Mar 17 03:10:44 2011 (4D81B3F4)
HWiNFO64A.SYS               Tue Feb  7 08:08:34 2012 (4F312252)
idmwfp.sys                  Mon Apr 23 09:14:15 2012 (4F9555A7)
avgntflt.sys                Thu Sep 13 01:47:38 2012 (5051737A)
avipbb.sys                  Thu Sep 13 01:47:44 2012 (50517380)
avkmgr.sys                  Wed Sep 19 04:31:52 2012 (505982F8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Oct 23 20:43:25.870 2012 (UTC - 4:00)**************************
CHDRT64.sys                 Sun Feb 13 23:42:32 2011 (4D58B2B8)

**JFDarkAngel** · 11-01-2012

Hi Usasma...

Have done updating and have been using for a few days d...
So far so good.. Thanks so much!

**usasma** · 11-01-2012

Glad to hear it.
Thanks for letting us know.

Need help! Laptop crashes whenever playing dead frontier MMO and BSOD appears with usbport.sys problem..

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