Dell a960 printer not printing

I had to reinstall windows 7 on my dell computer. The dell a960 printer worked before now it will not. I have looked for any updated drivers with no luck. Windows updat does not even show this printer in the driver list. I have uninstalled and reinstalled it with no results. Can anyone help me.

Hello,

You might want to check here:

Dell - Technical Support

Tried what you suggested with no help. Printer is still not working anyone have any other ideas.

I do have some other options, but it takes and experienced or advanced user to do it correctly.

Would you consider yourself to be an advanced user?

Anything would be appreciated. I do have some experience with computers.

Rick,

I don't think some experience will do, because it involves deleting some registry entries.

Let me ask a couple questions.....

Does the printer appear in the list under the Start menu > Devices and Printers?

When you tried the driver installation, did you simple double-click on the .exe file?

Did you receive any error messages?

It does appear in devices and printers.

script error

line: 2015
Char: 1
Error: unspecified
Code: 0
URL: res://ieframe.dll/preview.jpg

Let's try to re-install the driver.

Don't right-click on the printer and choose delete. See if it's listed in Control Panel > Programs

Then I'd suggest you download this freeware utility which removes more items than the typical uninstall
Revo Uninstaller Freeware - Uninstall Software, Remove Programs, Solve uninstall problems

Then use this freeware program to extract the files from the .exe printer installation program:
Universal Extractor | LegRoom.net

Look and see if there is a .inf file. Now open Control Panel > All Control Panel Items > Devices and Printers. Now open Help and support and type add a printer and the first link will describe in detail how to add the printer.

Originally Posted by rick4371

I had to reinstall windows 7 on my dell computer. The dell a960 printer worked before now it will not. I have looked for any updated drivers with no luck. Windows updat does not even show this printer in the driver list. I have uninstalled and reinstalled it with no results. Can anyone help me.

Dell does not support the Dell A960 for Windows 7. They told me I have to buy a new printer.

The Dell site indicates this in true.

Screwed by Dell.

I have a somewhat similar problem with a Dell printer. What version of windows were you running prior to the upgrade. If the printer was working in Vista there should really be a way to get it working in 7. The support probably won't come from Dell but that shouldn't mean it just won't work at all.