Dell Printer 926 not working

Hi, Windows 7 is working quite well for me, but I can't for the life of me figure out the problem with my printer, a Dell Photo 926. It has always worked under Vista. When I try to print, I get a box that says that Windows cannot print due to a problem with the current printer setup. I've uninstalled the printer and reinstalled it with the original CD that contains the software and drivers. I am able to use the scan fucntion (it is one of those three-in-one printers) and when I check under Devices and Printers, the printer is selected as the default and there are no problems detected with it. Any suggestions would be mightily appreciated. Thanks much. Best, Lisa P.S. Running 32 bit Windows 7 on Dell Inspiron 531. I can provide more specs if needed.

Are you using the official RC from Microsoft?

Did you uninstall the driver using Device manager or did it have it's own uninstaller?

Check Control Panel >Device Manager and see if there are any yellow flags under any devices.

Hi, Thanks for the quick response. I am using the official RC from Microsoft. I uninstalled the printer using its own uninstaller, meaning that I did not uninstall with the Device Manager. In the Device Manager box, I don't see my printer, but there is a the yellow triangle next to an "unknown device." I can't tell if this is the printer or not. I tried to automatically update the drivers for this device, but Windows can't find any drivers for it. Do you think I should uninstall the unknown device with the Device Manager? As always, your suggestions are appreciated! Best, Lisa

Lisa,

Under what section is the yellow flag?

Hi, In the window "device manager", it lists Lisa-PC and then nested under that, a long list of things (starts with Computer, disk drives, display adapters and so on) and then lists Other Devices. The unknown device is under Other Devices. I can't see anything that has to do with the printer. When I look in in "Devices and Printers," under "Devices" the Lisa-PC icon has a flag, presumably due to the Unknown Device. I've tried using the troubleshooting function, but just receive a message that the driver is missing for the unknown device and that Windows can't find a driver. (Seems odd, as when I look at the list of update that have been installed, I see that the printer drivers have been installed.) Under "Printers and Faxes", I see the printer and that it's been selected as the default printer. Mysterious. Thanks for your help. Lisa

Is it an Inspiron desktop?

Yep. Inspiron desktop. Lisa

Originally Posted by Lisa

Hi, In the window "device manager", it lists Lisa-PC and then nested under that, a long list of things (starts with Computer, disk drives, display adapters and so on) and then lists Other Devices. The unknown device is under Other Devices. I can't see anything that has to do with the printer. When I look in in "Devices and Printers," under "Devices" the Lisa-PC icon has a flag, presumably due to the Unknown Device. I've tried using the troubleshooting function, but just receive a message that the driver is missing for the unknown device and that Windows can't find a driver. (Seems odd, as when I look at the list of update that have been installed, I see that the printer drivers have been installed.) Under "Printers and Faxes", I see the printer and that it's been selected as the default printer. Mysterious. Thanks for your help. Lisa

In your first post you had indicated

When I try to print, I get a box that says that Windows cannot print due to a problem with the current printer setup.

What application were you printing from ? Did you try a Test Print ?
Under what category and above what category is the ? Unknown device

Give this page a try:

Drivers & Downloads=

I'd download the second link for Dell Diagnostics 32-bit

CMN, I'm trying to print from Microsoft Word (2007, Service Pack installed). The print preview shows the printer as the default and that its ready, but clicking print brings up the box about the problem with the configuration. I am also unable to print a test page. Reghakr, I downloaded the second option (Dell 32 bit Diagnostics), but I confess that I'm not totally sure what to do with it. I have options to: Install to USB Flash Drive, Update Existing Diagnostic Partition, Create a Bootable CD, or Create a Bootable Image. What's the next step? Best, Lisa