network connected but no internet access on att Uverse

Ok going nuts here I have been surfin the web all day on the one computer that will access the internet and have do so many things trying to get my other to access internet.
We just moved and got ATT uverse installed
I have dell insprion windows 7 64 it is a mini laptop no cd rom drive. anyway it has always been wireless until now.
called ATT and they crashed my whole house system...
looked on line I have flushed the roter
did a cdm thing
turned this one and that off
o turned the encryption over to tkip and for 2 seconds I had a connection then WHAM!
stood on my head. danced naked during the midnight moon NOTHING!!!!
HELPPPPPPPPPPPPPPPPPP and no reformatting is not an option as I do not have the disc to do it but we did do a system restore .
Please any suggestions I am willing to try them all something has to work and oh yes ALL firewalls are off... Thanks
pink

Hello and welcome to the forum.
First you will likely want to confirm that the problem is not with the wireless adapter in your Dell. Test at a local hotspot or coffeeshop, McDonalds, etc., Just to make sure that the adapter didn't coincidentally shoot craps.
Once you are certain that the problem is not with your Dell then you'll need to experiment with your network appliances. May as well start with your router... make sure that you turn off any MAC or IP filtering, set the encryption to none or open temporarily for testing, change the channel to something as far from the one you are using currently as possible and then experiment further by switching to (1, 3, 6, 9, 11).
Open a command prompt and type
ipconfig /all > desktop\ipconfig.txt
This will put a text file on your desktop, attach it to your next post.
Regards
Randy

It worked just fine before we moved and today when I turned it on I had internet connection for about 5 minutes then whammmmmmmmmmmm kicked me off.
i hate to sound stupid BUT I had 13 rounds of chemo and my brain is not what it used to be I know what a command prompt is but yet going duhhhhh how do I do that again??? So please if you do not mind HELP!!!!
Also when I change the channel withh it mess up the Tvs? as they are all hooked up together? on uverse???
Thanks for all the help I will be out most of the day as a friends father just passed.
again Thanks!

Originally Posted by mspinkladybug

I know what a command prompt is but yet going duhhhhh how do I do that again??? So please if you do not mind HELP!!!!

Just click the start orb and type
cmd
and hit enter
then type (in the command prompt)
ipconfig /all > desktop\ipconfig.txt

Originally Posted by mspinkladybug

Also when I change the channel withh it mess up the Tvs? as they are all hooked up together? on uverse???

I wouldn't expect so.
Unless of course your TVs are wireless also and even then I would expect them to automatically detect the channel change and the SSID Broadcast and connect as before. I am only talking about changing the channel on your wireless Router which I assumed, maybe mistakenly that if was separate from the ATT device provided by your Internet Service Provider. Documentation that may have accompanied either or both devices should prove helpful as well.
Regards
Randy

Sorry I am sooo having a blonde day



Windows IP Configuration


Host Name . . . . . . . . . . . . : BigBoy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-69-3E-77-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::71ad:db55:d526:b211%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, March 13, 2012 2:44:15 PM
Lease Expires . . . . . . . . . . : Wednesday, March 14, 2012 2:44:14 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201335401
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-39-4E-8E-00-21-9B-E3-B9-EF
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-21-9B-E3-B9-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 6:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 7:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:4f9:293e:3f57:feb8(Preferred)
Link-local IPv6 Address . . . . . : fe80::4f9:293e:3f57:feb8%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Tunnel adapter Local Area Connection* 11:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D7F1B8CD-9D47-45FA-9509-C731F654B126}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
This is from the computer that is connected to the internet it run vista a
and here is the one from my dell running win 7 the one that does not connect


Windows IP Configuration


Host Name . . . . . . . . . . . . : TheladybugCance
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 88-25-2C-6B-A1-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::341e:dc9b:ab0d:1fbe%10(Preferred)
IPv4 Address. . . . . . . . . . . : 108.77.152.191(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Tuesday, March 13, 2012 7:50:50 PM
Lease Expires . . . . . . . . . . : Tuesday, March 13, 2012 8:00:50 PM
Default Gateway . . . . . . . . . : 108.77.152.1
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 193471788
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-36-A8-E3-00-26-B9-F5-59-8F
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{430D572F-3160-4828-BA63-98AA14DF26BF}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.gateway.2wire.net:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 14:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter 6TO4 Adapter:


Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:6c4d:98bf::6c4d:98bf(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled

On the machine that is not working, open another command prompt and type
ipconfig /release
and hit enter
and then type
ipconfig /renew
and hit enter.
The IP addressing scheme that the problem Windows 7 is using is completely different (subnet, default gateway, and DNS server address) the only thing that the Windows 7 machine that is not working properly and the Windows Vista machine that you report is working properly have in common is the DHCP server address, so I can only assume that for some reason, even though the DHCP lease expiry time has passed, it has not released the old DHCP leased address.
Then do another
ipconfig /all
from another command prompt and determine if the two machines are now on the same subnet.
The Windows 7 machine should be getting a 192.168.1.###, with a 255.255.255.0 subnet mask, a default gateway of 192.168.1.254 and a DNS server address of 192.168.1.254
Let me know how it turns out.

Still nothing here is the latest again thanks for all that you are doing to help me!
from working computer with vista


Windows IP Configuration


Host Name . . . . . . . . . . . . : BigBoy
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-69-3E-77-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::71ad:db55:d526:b211%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, March 14, 2012 11:08:41 AM
Lease Expires . . . . . . . . . . : Thursday, March 15, 2012 11:08:40 AM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 201335401
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-39-4E-8E-00-21-9B-E3-B9-EF
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-21-9B-E3-B9-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 6:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 7:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:186a:ebf:3f57:feb8(Preferred)
Link-local IPv6 Address . . . . . : fe80::186a:ebf:3f57:feb8%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Tunnel adapter Local Area Connection* 11:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D7F1B8CD-9D47-45FA-9509-C731F654B126}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
from non connecting win 7


Windows IP Configuration


Host Name . . . . . . . . . . . . : TheladybugCance
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net


Wireless LAN adapter Wireless Network Connection 2:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 88-25-2C-6B-A1-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection 2:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qwarq Virtual Ethernet Adapter
Physical Address. . . . . . . . . : 0A-00-3E-0D-43-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Bluetooth Network Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 88-25-2C-04-5B-98
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-26-B9-F5-59-8F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom Wireless-N WLAN Half-Mini Card
Physical Address. . . . . . . . . : 88-25-2C-6B-A1-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::341e:dc9b:ab0d:1fbe%10(Preferred)
IPv4 Address. . . . . . . . . . . : 108.77.152.191(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Wednesday, March 14, 2012 10:54:58 AM
Lease Expires . . . . . . . . . . : Wednesday, March 14, 2012 11:34:58 AM
Default Gateway . . . . . . . . . : 108.77.152.1
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 193471788
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-36-A8-E3-00-26-B9-F5-59-8F
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter isatap.{430D572F-3160-4828-BA63-98AA14DF26BF}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{32A01189-929D-4DD7-A7AF-478DCBDED869}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 14:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{505A7B23-FCA9-4BCB-8AE2-D47190F40FE8}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{1BA8FDF9-208A-4F82-9DFA-FC600E4BBA53}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{D74B03D0-D9AC-49ED-AC2E-103B837A0B04}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.gateway.2wire.net:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter 6TO4 Adapter:


Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:6c4d:98bf::6c4d:98bf(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
this is after doing what you told me to do

Not to sure what is going on. The Vista machine is behaving as it should be, acquiring a private reserved address from the 2wire Router. And the Windows 7 machine is for some reason using a public addressable IP addressing scheme which would seem to be coming from the same source 192.168.1.254.
Is it at all possible that a second 2wire Router is present and in close proximity to the Windows 7 machine. Perhaps left over for some reason from a previous ATT installation?
Or is it possible that the ATT Technician installed some software on the Windows 7 machine that is not present on the Vista machine that he may have used during the initial setup and configuration either at your new location or at your previous location before the move?
Both machines are showing DHCP Enabled and Auto Configuration Enable for both the wireless adapters they are using, so I'm not sure how the IP addressing scheme could be so different unless there is a second wireless router on the network or unless there is some software running on the Windows 7 machine that is causing the issue.
Could you perhaps start the Windows 7 machine in safe mode by tapping the F8 key during POST (while the machine is starting up) and see if the problem persists?

banging head and still nothing!!! well did find an issue and got it fixed.... but it is not the issue... It will connect to the internet for a few minutes then wham .... we r now moving the laptop to different places in the house away from cell phones and other stuff. If i could pull out my old router i would!!! APPARENTLY THIS IS A issue here with att uverse. and it is the only internet i can get...

OK, let's try this the hard way one time and see what happens.
On the problem Windows 7 Computer
Click the start orb and type
ncpa.cpl
hit enter
in the resultant window, select then right click your wireless adapter and choose properties
in the properties dialog box scroll as needed, uncheck the box that says "Internet Protocol Version 6"
select (highlight) Internet Protocol Version 4 and click the properties button
In the IPv4 Properties dialog box select the radio button that says "Use the following IP address:" and populate the three boxes as follows
IP address: 192.168.1.222
Subnet mask: 255.255.255.0 (should auto-populate upon hitting the tab key)
Default Gateway: 192.168.1.254
Then select the radio button that says "Use the following DNS server addresses: and populate the boxes as follows;
Preferred DNS server: 192.168.1.254
Alternate DNS server: 8.8.8.8
OK you way all the way back out of there and see what happens.
To reverse what you've just done, just reset both radio buttons to Obtain ........ automatically and recheck the IPv6 checkbox.
Keep us posted.