Brand New Asus Z54C-JS91 Wireless Default Gateway Not Available

I've been helping a friend of mine set his new laptop up, and I ran into an issue when I tried to connect to my wireless network. It attempts to connect, then just hangs there. I've tested this on multiple routers. And every time, after a few seconds, it says "No Internet Connection." The internet works when I use an ethernet cable, but not wirelessly. I tried all of the fixes I could find. Disabling ipv6, resetting my router to factory default settings, uninstalling and reinstalling drivers, etc. I even reinstalled Windows 7 with my Window Ultimate install disc (I figured that maybe he had gotten a bad install) and I still had no luck. When I tried pinging the router's IP address (192.168.1.1) and got:

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.5: Destination host unreachable.
Reply from 192.168.1.5: Destination host unreachable.
Reply from 192.168.1.5: Destination host unreachable.
Reply from 192.168.1.5: Destination host unreachable.

Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0(0% loss)

The model of the card is Railink RT5390. The router is an Arris router/modem combo and was supplied to me by Comcast. Tell me if I need to supply more information. Is it possible that it's a bad WLAN card?

You need to check your Internet Protocol Configuration. Go to Command prompt and enter the command:

ipconfig /all

It will list the parameters for all your IP configured devices. If you need help interpreting the output you can direct it to a file using this command:

ipcononfig /all > desktop\ipconfig.txt

then post the file which will be saved on your desktop on here.

Windows IP Configuration


Host Name . . . . . . . . . . . . : MyPC-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ga.comcast.net.


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : E0-06-E6-50-7E-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, October 19, 2012 10:50:46 AM
Lease Expires . . . . . . . . . . : Friday, October 26, 2012 10:50:46 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 10-BF-48-28-33-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.hsd1.ga.comcast.net.:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


I would also like to add that I have already tried disabling all firewalls, and there is no antivirus installed on the computer.

The ipconfig output indicates that a connection to the router was made because IP, gateway and DNS server addresses have all been assigned from the router using DHCP. Try releasing all these address assignments using the command:

ipconfig /release

then run ipconfig /all to see if the entries for the wireless connection have been released.

Then run a command:

ipconfig /renew

and examining ipconfig /all again to see if the router has re-newed addresses.

If it has try the ping 192.168.1.1 again.

I wish we had been able to resolve the issue. My friend decided to return the laptop and get a new one.

Thanks for letting us know - I'm sure we could have solved it but if his problem has gone away then ok - until next time

He had me take the laptop back and continue to try to get it fixed, luckily. Here's the info you asked for.

C:\Users\User>ipconfig /release


Windows IP Configuration


No operation can be performed on Local Area Connection while it has its media di
sconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.




Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . :
Default Gateway . . . . . . . . . :


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.


Tunnel adapter isatap.hsd1.ga.comcast.net.:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :


C:\Users\User>/ipconfig /all
'/ipconfig' is not recognized as an internal or external command,
operable program or batch file.


C:\Users\Joey>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : E0-06-E6-50-7E-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.26.51(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
Physical Address. . . . . . . . . : 10-BF-48-28-33-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.hsd1.ga.comcast.net.:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{54430EE9-2C9B-40E8-B7EE-CAC7AAD8BEB2}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


C:\Users\User>ipconfig /renew


Windows IP Configuration


No operation can be performed on Local Area Connection while it has its media di
sconnected.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.




Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
IPv4 Address. . . . . . . . . . . : 192.168.1.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.


Tunnel adapter isatap.hsd1.ga.comcast.net.:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :


C:\Users\User>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ga.comcast.net.


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : E0-06-E6-50-7E-AB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, October 20, 2012 1:26:39 PM
Lease Expires . . . . . . . . . . : Saturday, October 27, 2012 1:26:40 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.2
NetBIOS over Tcpip. . . . . . . . : Enabled


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
troller (NDIS 6.20)
Physical Address. . . . . . . . . : 10-BF-48-28-33-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.hsd1.ga.comcast.net.:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Teredo Tunneling Pseudo-Interface:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

What firewall(s) do you have installed? New systems frequently come with a trial copy of Norton installed, if you have it you may well find it is causing a problem. I won't allow Norton within light years of my laptop as I consider it consumes far too much resources and is infinitely more trouble than what it is worth. I would remove it and rely, as I do, entirely on the built in Windows firewall and Microsoft Security Essentials which is a free download.

It doesn't have any firewalls. It has a bare copy of Windows 7 Ultimate on it, so there's no Norton on it. And I feel exactly the same way about that program. Also I disabled the Windows firewall.

When you execute a ping on the local network the IP address must be coverted at local level to the physical address of the NIC card you are pinging. This is done using something called address resolution protocol (ARP). Your pc will maintain a table of these values if it has ever seen your router - have a look in the arp table to see if there is an entry for your router (192.168.1.1) by using this command in a command prompt:

arp -a

A useful utility here - xirruss - which will allow you to examine what wireless access points are visible - free download from here:

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx

If it shows your access point look at the channel number it is transmitting on and compare it with the channel number your wireless adapter is set to by using this command in a command screen:

netsh wlan show int