A few days passed and still no success. I hope my original post makes sense. Does it? Anyway, it's frustrating not being able to use the shutdown and restart buttons, instead having to hold the power button untill the computer turns off.

Thanks.

Hi.

This started happening to me when I upgraded to 7048 and continued into 7057, 7068, 7070 and 7077. I was really hoping it was "following" me because I was always upgrading instead of clean installing, so now I did a clean install of the RC 7100, but the problem is still here

btw, I'm running the 64bit version on all builds.

ps.
Just a quick thought.. do you have an M-Audio soundcard?

No m-audio, but I did read a thread explaining how to fix this problem for folks with the m-audio drivers (thread here).

Sad to hear that the clean install didn't help because that is exactly what I plan on doing this evening with the new 7100 release. Very sad. x86 here.

I just tried the M-Audio fix and it works for me

I'm using M-Audio Delta 1010, so I'm really happy to be finally done with this shutdown hanging.

Maybe that could be the problem for you to, even if you don't have a M-Audio card. I'd give it a shot if I were you

I did. At least I tried. I've never written a shutdown script before, but it was easy enough so I figured that it didn't work for me. I'll have to check my script again and go over it. Maybe I did something wrong.

Thanks for the tip.

I can confirm that the Win7 RC1 build on my system also fails to shut down and reboot properly. And I have an M-Audio Delta 44...

I'll try the workaround mentioned earlier and get back with the results.

Yep, it appears the workaround did the trick! :-)

I didn't do exactly as what was said in the other thread, as I thought it would make more sense to add the script to the shutdown scripts instead of the logoff scripts. Especially systems with multiple users accounts might get into trouble if the audio service gets terminated after a user session ends and another user would like to log in. Using the script as a shutdown script solves this issue.

I have been troubleshooting a restarts-on-shutdown prob for a week. Was originally on 7100 but since it's an old Gateway I reverted to Xp and it continued. Several posts mention audio, but I figured if it was audio failure to terminate it would show in the Performance Events Log, which it doesn't. Did yours? Also since the shutdown started straightaway and quickly moved to restart without pausing at all on the desktop, I figured it wasn't a failure to terminate a service but something deeper in hardware or the bios, esp since it persists in the XP resinstall. But it grows even more confounding when I do a HD diagnostics from bootable GWScan disk and then navigate to exit and the computer shuts down instantly using power button. WTF?

Issue resolved
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I found the problem on my machine with restart/shutdown hangs: wmpnetwk.exe. Long ago on build 7057 I disabled the "Windows Media Player Network Sharing Service" in services.msc. Every updgrade the problem transferred. Today I had the revelation that it could be as simple as restarting the service.

Although I am happy to have the restart/shutdown functionality, I am not satisfied with this service having to run during my computer usage.

Can anyone think of a workaround? Perhaps a script at shutdown that would turn the service on just so it can be turned off and resume shutdown?

I hope this helps the rest of you guys having the same problem. I know how frustrating it can become.

Thanks,
Adabo