New Laptop - Windows 7 WILL NOT LOAD!

VERY DISAPPOINTED!

Bought a new laptop from Staples.

It arrived yesterday. Worked fine all day - added some programs and customized laptop to our like.

Went to boot up today, and it's hung at the "Starting Windows" screen. Sits for hours with no change!

Any solutions to this, what I hear is a common W7, problem?

Can you get it to start in safe mode? Or any of the advanced recovery options? Normally the F8 key will allow access during boot prior to Windows starting.

Nope, it won't let me boot in Safe Mode or Last Known Good Configuration. Which is why it's so frustrating.

Do you have a Win 7 install DVD or recovery CD? If so, you might be able to get to the restore last good from there.

Do you have anything plugged into the laptop you could unplug?

You are correct about this being a recurring problem, but I do not remember seeing a definite answer. Most folks think it might be related to the Windows 7 update.

I did find this on a Microsoft site. You have already done many of the steps, but maybe something will help.

I don't have a DVD, and since the lappy is brand new (less than 24 hours), I hadn't made the recovery CDs yet.

Nothing unplugged....I'll check out the MS site. Thanks.

Have you seen this thread? I'm not sure how to do a few of those things or if I even can since I'm getting stuck at the classpnp.sys file:

Laptop hangs up at Classpnp.sys file.

You know what? Funny thing I just thought of...you said most of the problems are stemming from updates, and that much is true. When we booted up the lappy for the first time yesterday, it said there were Windows updates. So...very interesting....maybe I've got an "update" issue too. AARRGGHH

I'm having the same problem and when i try to do a restore(which is nearly impossible to get to) it says: "This request could not be performed due to an I/O device error (error: 0x8007045d). I've ran multiple memory diagnostics and gotten no errors. I also can't boot up windows 7 because the only version i have is an upgrade disc and it wont boot from the disc for some reason.

I've been scouring the web for solutions all afternoon. Everyone is getting stuck at the same point. I'm running a Start-Up test on the laptop now and doing a live chat. No telling what is wrong! So frustrating!!!

After chatting with HP Live Support, they say it's the hard drive, and it needs to be replaced...

I suppose that is one way to get you to reinstall. If the problem was related to the updates, I suggest you make the update process ask you to install updates and make sure you really check the optional ones.

The link I posted is something I have been waiting for since there have been so many failures possibly after an update. Maybe someone will try the entire procedure.

If in the future you ever need the recovery cd, you might try downloading from this site. It does say it seems to be a torrent and I have never tried to download it, but others have.