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Windows update Service Pack 1 KB976932 not installing

  1. #1
    rpjd is offline Member
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    Windows update Service Pack 1 KB976932 not installing

    Is there any way I can check what is see what is preventing Service Pack 1 KB 976932 from installing on my laptop? My laptop is running fine, all other updates installed normally. Don't know whether its a related issue or not but when I connect my Samsung Galaxy S to my laptop via USB, I get MTP driver install failure. Any suggestions?

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  2. #2
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Windows update Service Pack 1 KB976932 not installing

    I will assume you are attempting to install SP1 without the phone being connected?

    The Control Panel has a Troubleshooter. One of those is for Windows updates, you might try running that. If the driver you mention is causing problems, you may have to remove it in Device Manager to finish the update.

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    rpjd is offline Member Thread Starter Thread Starter
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    Re: Windows update Service Pack 1 KB976932 not installing

    Leaving the phone out of the equation altogether, the problem remains. I have run the troubleshooter in Control Panel, have downloaded and ran the System Readiness tool, deactivated my antivirus, still no joy.

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    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Windows update Service Pack 1 KB976932 not installing

    If you open Windows Update and check the update history, you should see the update listed with Failed noted. Select the update and right click and select view details. Maybe you can check for a solution there, or the info might lead you toward a solution.

    It also took me several tries to get it to install, I believe because the server was busy. That may not be the case now, but connectivity seems to be relevant.
    Last edited by Saltgrass; 03-29-2011 at 05:34 PM.

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    Datalyss is offline Banned
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    Re: Windows update Service Pack 1 KB976932 not installing

    Well, I don't wanna sound like I'm bragging, but It just installed on my PC w/o any problem.

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    rpjd is offline Member Thread Starter Thread Starter
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    Re: Windows update Service Pack 1 KB976932 not installing

    I'm at loss as to why this update is failing to configure? The error code is 0x800F8026, which means one failed update prevents another from installing. I checked the update history and there are 5 other updates listed as failed. So one by one I tried to re-install, but I found that all were actually installed. So, this is the only important update currently available requiring install.

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    Datalyss is offline Banned
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    Re: Windows update Service Pack 1 KB976932 not installing

    Maybe you should just contact Microsoft about it at https://support.microsoft.com/contac...pport&ws=mscom.

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    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Windows update Service Pack 1 KB976932 not installing

    Do you know the details as to why the first 5 updates would not install?

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  9. #9
    rpjd is offline Member Thread Starter Thread Starter
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    Re: Windows update Service Pack 1 KB976932 not installing

    Contacted Microsoft via the form, will wait for any reply.

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  10. #10
    rpjd is offline Member Thread Starter Thread Starter
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    Re: Windows update Service Pack 1 KB976932 not installing

    These are the updates that origially failed
    KB2482017, KB2475792, KB2479943, KB2485376, KB2484033, each have the same error code 0x80200001

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