A very helpful Discovery..

**Radenight** · 06-01-2009

Hello gang!

One of the best and brightest members of this wonderful forum recently brought to my attention a very interesting discovery within Windows 7.. This post is entirely Reghakr's words.. Any and all credit for this discovery goes to him. I'm posting this for him only because the option to post a 'sticky' thread wasn't available to him..

We both felt this should be made a sticky so that new and older members can always find it without hassle..

Originally Posted by reghakr

I happened to run across this program while performing a 'Search'.

It's called "Problem Steps Recorder"

I tried it out and it captures every single mouse click and change that you make, it actually highlights certain areas of text as well. You can e-mail, annotate, etc. Clicking on help brought up a detailed help file on the program.

You can automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click.

It outputs a .zip file on the desktop which extracts a .mht file which opens in your browser. This contains all the captured images a poster may take to provide a 'recording' of the exact steps the poster took to reproduce an error. These files can than be reviewed by the regular members of the forum.

I believe this could be a huge asset for those of us who are trying to provide a resolution to the poster's problem

You can access it by going to Start > Run, and type 'psr'

Thanks go out to Radenight for helping me with this new discovery

Kudos to Reghakr for finding this great little app!!

Excellent work my friend..

**whoosh** · 06-01-2009

Oh wow reghakr that is sure a great discovery and ty Radenight for the info

So simply yet I may never have found it but for rehakr and all the hours of work he puts in and Radenight for the info

This forum sure rocks for help and advice and timely discoveries

Attachment 909

Just run the problem steps recorder and it is fantastic . Can see it will be invaluable for those with problems

**aman_high** · 06-01-2009

But I read it already When I was reading all the new about what's new in Win 7

but At that time it was great discovery for me as it will be for people who discover it now.

But sadly very less people use it.While Posting their problems if they Use it ,really would help...

**stueycaster** · 07-01-2009

That is a really good thing to know about. Thanks a lot reghakr and Radenight. Now if I have a problem I'll know a great way to provide details that will help someone to help me.

I've said it before but it bears repeating. I think the people who hang out in forums and help people out with problems are the best people in the world. Half of everything I know about computers came from forums. When I first started coming to them my computer was full of spyware and I didn't even know it. I thought it was natural for it to run slowly and programs to not run right. Now I almost never have problems with my system. I owe it all to the wonderful people in forums. Thank you.

**SIW2** · 07-01-2009

Hi stueycaster,

That's a nice response. Glad you are enjoying your pc more now.

**adduncan** · 07-01-2009

nice find, keep up the great discoveries

**tonightslastsong** · 07-09-2009

Turns out, this is part of the Control Panel.

It's pretty obscure, so I hope they make it a little more front-page on the Troubleshooting throughout Windows. If you go to the Control Panel, and under "System and Security", click on the sub-link "Find and fix problems". You then have to use the sidebar to click on the "Get help from a friend" option. This opens up the invitation creator for Remote Assistance, but there is a section along the bottom which which provides a link to this new PSR.

Just through I'd provide a real how-to for finding where they've actually stuck the program. I hope they put it somewhere easier to find in the future, for all of those non-technical people that this program is destined to help one day.

**stueycaster** · 07-10-2009

Originally Posted by tonightslastsong

Turns out, this is part of the Control Panel.

It's pretty obscure, so I hope they make it a little more front-page on the Troubleshooting throughout Windows. If you go to the Control Panel, and under "System and Security", click on the sub-link "Find and fix problems". You then have to use the sidebar to click on the "Get help from a friend" option. This opens up the invitation creator for Remote Assistance, but there is a section along the bottom which which provides a link to this new PSR.

Just through I'd provide a real how-to for finding where they've actually stuck the program. I hope they put it somewhere easier to find in the future, for all of those non-technical people that this program is destined to help one day.

Awesome! Another good thing to know. Ya gotta love forums.

**doublea** · 07-10-2009

I found this about 3 days after I installed the beta, I foudn it when I was doring a totally unreleated search also, but thought it was the coolest thing in the world when I messed around with it.

**GregW17** · 08-08-2009

Ah, this'll make bug reporting so much easier, no more army of screenshots, just a simple zip file is all you need. (except for the forums where you can't put attachments...)