Limited Internet Access - Cannot Update Windows, Cannot access ITunes Store Account, DHCPNACK Error Message

Brand new Acer Aspire 4820 notebook
Fresh factory settings restore installation of Windows 7 Home Premium

I have local administrator access - 1 user only for this laptop
Upgraded to IE 9
Cannot get Windows Updates
Error received: Windows could not search for new updates
An error occured while checking for new updates for your computer
Error(s) found:
Code 80072EFD - Windows update encountered an unknown error
Most recent check for updates: Never
Updates were installed: Never
Event Log details:
Log Name: Application
Source: Windows Error Reporting
Date: 10/12/2011 11:02:36 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nene-PC
Description:
Fault bucket , type 0
Event Name: WindowsUpdateFailure
Response: Not available
Cab Id: 0
Problem signature:
P1: 7.3.7600.16385
P2: 80072efd
P3: 00000000-0000-0000-0000-000000000000
P4: Scan
P5: 101
P6: Unmanaged
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6e97ecc1309e8c3d4ef8c137976046be426690a_0c4ddac8
Analysis symbol:
Rechecking for solution: 0
Report Id: 43490c89-22c2-11e1-a309-001e101f9843
Report Status: 0
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-10T00:02:36.000000000Z" />
<EventRecordID>1866</EventRecordID>
<Channel>Application</Channel>
<Computer>Nene-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>WindowsUpdateFailure</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>7.3.7600.16385</Data>
<Data>80072efd</Data>
<Data>00000000-0000-0000-0000-000000000000</Data>
<Data>Scan</Data>
<Data>101</Data>
<Data>Unmanaged</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_7.3.7600.16385_6e97ecc1309e8c3d4ef8c137976046be426690a_0c4ddac8</Data>
<Data>
</Data>
<Data>0</Data>
<Data>43490c89-22c2-11e1-a309-001e101f9843</Data>
<Data>0</Data>
</EventData>
</Event>

Summary Page Events in Event Log shows the following Error:
Log Name: Microsoft-Windows-Dhcp-Client/Admin
Source: Microsoft-Windows-Dhcp-Client
Date: 9/12/2011 11:03:04 PM
Event ID: 1002
Task Category: Address Configuration State Event
Level: Error
Keywords:
User: LOCAL SERVICE
Computer: Nene-PC
Description:
The IP address lease 192.168.1.6 for the Network Card with network address 0x90004E5BD8A4 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>3</Task>
<Opcode>76</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2011-12-09T12:03:04.720256700Z" />
<EventRecordID>14</EventRecordID>
<Correlation />
<Execution ProcessID="968" ThreadID="4172" />
<Channel>Microsoft-Windows-Dhcp-Client/Admin</Channel>
<Computer>Nene-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="Address1">100772032</Data>
<Data Name="HWLength">6</Data>
<Data Name="HWAddress">90004E5BD8A4</Data>
<Data Name="Address2">16885952</Data>
</EventData>
</Event>
OK - so its not just windows updates - I have internet access to a point.
Itunes Store I keep getting following error when trying to access my account (and the windows
update error was occuring BEFORFE i installed Itunes. I just think its all linked to the same issue with DHCP because
I can log in to the Itunes store - I just can't access any of the secure areas of the store.
There are loads of other errors re DHCP in the event log over the last 24 hours - however I'm trying to narrow it down to specifics.
HELP????

Hello and welcome to the forum.
Not sure but my first guess would be MAC address filtering is turned on, on your router.
Turn it off or add your adapter's physical address into the MAC filter table.
Could be wrong so, open a command prompt and type
ipconfig /all >desktop\ipconfig.txt
hit enter
that'll put a file on your desktop called ipconfig.txt
attach it to your next post.
Regards
Randy

Wow! Quick response :-) Thanks so much.

I have attached info you asked for below:
Windows IP Configuration
Host Name . . . . . . . . . . . . : Nene-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : DSL2740B
Mobile Broadband adapter Mobile Broadband Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
Physical Address. . . . . . . . . : 00-1E-10-1F-18-38
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 60-EB-69-73-16-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : DSL2740B
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 90-00-4E-5B-D8-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9cf:e529:c6:6081%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.69(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, 10 December 2011 11:21:40 AM
Lease Expires . . . . . . . . . . : Sunday, 11 December 2011 11:22:29 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 193986638
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-74-85-C4-90-00-4E-5B-D8-A4
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.DSL2740B:
Connection-specific DNS Suffix . : DSL2740B
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.69%17(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{5D3C4E96-171A-48A4-AE43-9A9A50AEA9A0}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{6D4F4241-6C6A-44D2-9109-F31C87816569}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:6a:3a8e:c595:aafb(Preferred)
Link-local IPv6 Address . . . . . : fe80::6a:3a8e:c595:aafb%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Also, Have given the machine a static IP Address now in DHCP config on modem but still no luck.

I was about to try a few other things but will wait to see if you agree they may be worth trying:

1. Turn off all other devices connecting to the modem - incase of a clash?
2. Reboot this machine as well as modem

If no luck then

3. Try connecting this laptop to modem via Ethernet cable?

and/or

4. Try connecting to internet on this laptop via a different modem?

I'm not convinced its my modem - I just tried Windows Update on the netbook (Win 7 Starter) and it worked fine and is now installing updates no problems.

I'll look forward to hearing back from you :-)

Originally Posted by neenie

I was about to try a few other things but will wait to see if you agree they may be worth trying:

1. Turn off all other devices connecting to the modem - incase of a clash?
2. Reboot this machine as well as modem

If no luck then

3. Try connecting this laptop to modem via Ethernet cable?

and/or

4. Try connecting to internet on this laptop via a different modem?

I'm not convinced its my modem - I just tried Windows Update on the netbook (Win 7 Starter) and it worked fine and is now installing updates no problems.

I'll look forward to hearing back from you :-)

I would entirely support any and all that you can do to minimize and simplify the network to the extent possible.
I noticed that you don't make any mention of a "router", can you explain what appliance you have in place that connects your computer to the internet?
Typically
PC (wireless or wired)->Router (wireless or wired)->ISP provided device (which some people call a modem)->Internet
I would suggest downing all components including your PC and removing power from router (if you have one) remove power (and battery if applicable) from the ISP device and bring them up in reverse order. ISP provided device, then router, then PC.
I also like the idea of using an ethernet cable for now and eliminating the wireless adapter and wireless radio in your router or wherever and keep everything strictly copper for now. Make sure the Atheros wired adapter has the latest drivers and for the time being open device manager and temporarily disable your wireless card.
Use this link and make sure all your drivers are at least the most current Acer is offering Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 4820 select you version of Windows 7, perhaps even consider using their Hardware Vendor Detection Utility if needed. Pay particular attention to Chipset, VGA, Audio, LAN, Wireless, even the 3G Module Driver if applicable.
Does what you are calling a "modem" also serve as a wireless router as well as DHCP server for your network and if so what is it? Manufacturer name, model name, model number, revision number?

Thanks. I'll try all of the above and let you know.

In the meantime. Sorry, yes its a wireless modem/router D-Link DSL 2740B.

Depending on your revision number (C2, C3, F1) you may want to check here to see if there is a firmware update for your specific device.
D-Link Support Resources
left colum select = DSL
right colum select = 2740B
Then expand downloads, then click Downloads for DSL-2740B. If you own the device. If it is leased through your ISP, I would check with them to see if they will support a firmware update, if it's even applicable since you may already be running the latest, idk.

Additionally since that particular device has been reported to have some issues reliably and dependably forwarding DNS queries you may want to try hard coding preferred and alternate DNS entries into the IPv4 properties of the network adapter you are using.
As best I can determine from here it looks like yours would be
203.2.75.2 preferred
and
203.2.75.12 alternate
You can check with your ISP provider to confirm but those look like what optusnet.com.au is using for NameServer1 and NameServer2 (ns1 and ns2)

Would this be a problem? Got this error when running some Windows Diagnostics. Time not set correctly is a known problem with iTunes, don't know if its in any way related to any of the other issues though. I don't have a clue how to fix this anyway :0

Windows Network Diagnostics Publisher details
Issues found
The system time is different from your local standard timeThe system time is different from your local standard time Not fixed
Synchronize your computer clock with your local standard time Failed

Issues found Detection details
5 The system time is different from your local standard time Not fixed

Synchronize your computer clock with your local standard time Failed

Network Diagnostics Log
File Name: 5152353F-CD4E-4578-8D82-76B63B9A644C.Repair.Admin.1.etl



Detection details
Network Diagnostics Log
File Name: 5152353F-CD4E-4578-8D82-76B63B9A644C.Diagnose.Admin.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: NENE-PC
Windows Version: 6.1
Architecture: amd64
Time: Saturday, December 10, 2011 1:58:12 PM \


This is what I got when running Windows Network diagnostics for Internet Connections also:

Internet Connections

Publisher details

Issues found
The remote device or resource won't accept the connection The remote device or resource won't accept the connection The device or resource (web proxy) is not set up to accept connections on port "The World Wide Web service (HTTP)".	Detected	[IMG]res://sdiageng.dll/warning.png[/IMG]
Contact your network administrator Completed

Issues found

Detection details

5 The remote device or resource won't accept the connection Detected [IMG]res://sdiageng.dll/warning.png[/IMG]

The device or resource (web proxy) is not set up to accept connections on port "The World Wide Web service (HTTP)".

Contact your network administrator Completed The computer or device you are trying to reach is available, but it doesn’t support what you’re trying to do. This might be a configuration issue or a limitation of the device.

Detection details

[IMG]res://sdiageng.dll/collapse.png[/IMG]

[IMG]res://sdiageng.dll/info.png[/IMG] Network Diagnostics Log

File Name: BB15482B-2D4F-441C-9C8E-9ACC7C4F22A1.Diagnose.0.etl

[IMG]res://sdiageng.dll/info.png[/IMG] Other Networking Configuration and Logs

File Name: NetworkConfiguration.cab

Collection information
Computer Name:	NENE-PC
Windows Version:	6.1
Architecture:	amd64
Time:	Saturday, December 10, 2011 1:56:01 PM

Publisher details

[IMG]res://sdiageng.dll/collapse.png[/IMG]

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:	1.0
Publisher:	Microsoft Windows

Internet Connections
Connect to the Internet or to a particular website.
Package Version:	1.0
Publisher:	Microsoft Corporation

Still trouble shooting. Just thought I'd post this extra info incase it alerts someone to something they have seen before. I'm shooting in the dark following every lead I get. I have shut down every device on the network including the D-Link then bought it back up again, then the Acer laptop, so the Acer is now the only computer on the network. No luck

I'm checking the firmware for the D-Link as suggested as well as Acer driver updates now also. About to connect via ethernet cable to see if that makes any difference too.

If only I were convinced its a problem with the D-Link :-) Why would this not be presenting an issue for any other computers on the network and only the Acer?? But, I don't know what I'm talking about so I'll shut up :-)

I'll keep plugging away. Thanks so much for helping me.

Nene

PS. you are great! I'll try hard coding the DNS entries :-)

There are any number of problems that can come from and incorrect settings as it regards your time, date, and time zone settings.
Just click the system clock in the far right bottom corner (taskbar, notification area) and choose change date and time settings.
Use the relative buttons to set your time zone, then your date and time.
Then select the Internet Time tab and the change settings button
you can use the drop down arrow to select one of a number of NTP time servers. time.windows.com has generally always worked for me.
Then click the update now button.
I noticed in the info you posted above a mention of a proxy server issue. I'm betting that you don't need one, so make sure you don't have one configured, just on the off chance that any of that info is pertinent to the issue at hand.
For IE9, hit the alt key on your keyboard to evoke the menu bar and then from the tools menu select internet options.
Select the Connections tab
Click the LAN settings button
Uncheck all the boxes and click OK.
Close and reopen IE9.