Quantcast
Results 1 to 6 of 6
Like Tree1Likes
  • 1 Post By Saltgrass

Windows Won't Shut Down after Updating

  1. #1
    TomG628 is offline Junior Member
    Enjoys Windows 7 Forums
     
    Join Date
    Feb 2011
    Posts
    12

    Windows Won't Shut Down after Updating

    Hi,
    After running Windows Update I hit the restart button and get the dialog "Windows is Configuring your Computer 15% Complete". Finally after a while it says "Shutting Down" with the spinning circle, but never shuts down. After 90 minutes or so I shut down with the power button.
    On restart I get the message Windows did not shut down normally. It only happens after the updates. Normally it shuts down fine. Any ideas? Thanks. Tom

    Reply With Quote Reply With Quote

  2. #2
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
    Just trying to help
     
    Join Date
    Oct 2009
    Posts
    6,471

    Re: Windows Won't Shut Down after Updating

    Are you running an Anti-virus program that might be checking during the shutdowns and startups? If so try turning it off for testing, and there may be something like a Rootkit check that needs to be disabled.

    When the system comes back up, are there any messages about configuring updates during the startup?

    Does Windows update show any problems?
    Elmer likes this.

    Reply With Quote Reply With Quote

  3. #3
    TomG628 is offline Junior Member Thread Starter Thread Starter
    Enjoys Windows 7 Forums
     
    Join Date
    Feb 2011
    Posts
    12

    Re: Windows Won't Shut Down after Updating

    Thanks for the help, Saltgrass.
    Yes, I am running AV software that has background monitoring enabled. On restart, yes, it showed that it was configuring and showed rapid increasing numbers to about 12000 or so.
    I have Win 7 with SP 1. Thanks again, Tom

    Reply With Quote Reply With Quote

  4. #4
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
    Just trying to help
     
    Join Date
    Oct 2009
    Posts
    6,471

    Re: Windows Won't Shut Down after Updating

    Well, we don't really know for sure if the AV is causing a problem, or one of the updates, possibly a driver update, is involved.

    Next time, you might try only allowing one update at a time to see if it happens on a particular type. Since not all updates need a reboot, perhaps it will narrow down the problem.

    But if it is related to the AV, you may need to turn off all parts of the enforcement. The real time monitoring may not be all you need to turn off, it was not in my case. Being disconnected from the internet might be good.

    Or you might try the updates in Safe Mode.

    Does Windows Update show any updates failed?

    Reply With Quote Reply With Quote

  5. #5
    TomG628 is offline Junior Member Thread Starter Thread Starter
    Enjoys Windows 7 Forums
     
    Join Date
    Feb 2011
    Posts
    12

    Re: Windows Won't Shut Down after Updating

    Yes, in the past some updates show failed or pending but most were successful.
    By disconnecting the Internet do you mean go offline or pull the cable too?Should I look for that Rootkit and is it iimportant? Thanks. Tom
    Last edited by TomG628; 12-30-2011 at 03:34 PM.

    Reply With Quote Reply With Quote

  6. #6
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
    Just trying to help
     
    Join Date
    Oct 2009
    Posts
    6,471

    Re: Windows Won't Shut Down after Updating

    You are not looking for a rootkit. Some AV programs have utilities that check the system during shutdown and/or reboot. If they do, it can interfere with the Windows Update.

    Disconnecting from the internet if you disable the AV is sort of just a warning, but up to you. The chances of something getting to your system is a short time is unlikely, but could be a possibility. Try doing the updates in safe mode.

    Keep in mind, some updates will require prior updates before they will install. You system not shutting down would not seem to fit into this scenario, but the failures might indicate previous problems.

    Reply With Quote Reply With Quote

Similar Threads

  1. Replies: 0
    Last Post: 11-22-2011, 05:50 PM
  2. Windows 7 Won't Shut Down
    By zounds72 in forum Windows 7 Support
    Replies: 3
    Last Post: 12-09-2010, 12:33 AM
  3. Windows 7 won't shut down - help!
    By Daniel Polwarth in forum Windows 7 Support
    Replies: 33
    Last Post: 09-24-2010, 05:27 PM
  4. Laptop Shutting down after 10min in a game after windows updates
    By digitalalmo in forum Windows Vista Support
    Replies: 6
    Last Post: 02-23-2009, 03:15 PM
  5. Replies: 2
    Last Post: 02-23-2009, 11:29 AM

Visitors found this page by searching for:

windows 7 wont shut down after update

windows wont shutdown after update

computer wont shut down after update

windows 7 not shutting down after updateswindows 7 wont shutdown after updatewindows 7 will not shut down after updatewindows update wont shut downwindows 7 llaptop wont shut down after windows updatesshutting down after windows updatesafter windows update won t finish shutting downafter installing updates windows 7 wont shut downwindows 7 update wont shut downwhen windows 7 shutting down says installing updates but never doesafter update win7 shutting to longvista not shutting down after windows updateShutdown time after updating windows 7how long to wait for computer to shutdown after updateasus wont shut down after windows updatecomputer wont shutdown after installing updateswindows 7 not shutting down after an updatecomputer just says shutting down spinning circlewhat to do if windows updates wont finish on shutdownwhy windows 7 never finish shutting downWindows 7 - after update wont shut downshutting down after windows updates never stops

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •