Quantcast
Results 1 to 5 of 5

windows keeps shutting down help plz

  1. #1
    maka12 is offline Junior Member
    Enjoys Windows 7 Forums
     
    Join Date
    Jan 2012
    Posts
    2

    windows keeps shutting down help plz

    Hi there i am running windows 7 64 , my wife today inserted a leap pad tag junior learning device into my usb port, it started loading data onto my computer then it black screened and
    and went to the blue screen, the computer will only boot up in safe mode now, if i try to boot normal it starts loading my icons on the desktop etc but then black screens after around 10 seconds . on the blue screen it has the following

    bad pool header
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000020
    BCP2: FFFFFA80126F7150
    BCP3: FFFFFA80126F71D0
    BCP4: 000000000C080015
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    i tried cleaning registrys and rolling back a restore but it does not work.
    can anyone please help me or give me some advice.
    thanks
    maka

    Reply With Quote Reply With Quote

  2. #2
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
    Just trying to help
     
    Join Date
    Oct 2009
    Posts
    6,486

    Re: windows keeps shutting down help plz

    You need to look through msconfig.exe in safe mode to see what might be starting up. If you see something related to the leap pad, try unchecking it to keep it from starting.

    If you can start device manager, see if you can find any devices installed by that program you might be able to uninstall.

    Reply With Quote Reply With Quote

  3. #3
    Elmer's Avatar
    Elmer is offline Tier 2 Moderator
    Resident eejit
     
    Join Date
    Mar 2010
    Posts
    1,946

    Re: windows keeps shutting down help plz

    Further to Salty's answer, a stop code 0x19 means a driver is causing problems.

    We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    Please see: How to ask for help with a BSOD problem Following Method 2:

    Download
    and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.


    Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
    Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
    **
    If screenshots, please crop.

    To ensure minidumps are enabled:
    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.

    The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

    Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

    Nothing is foolproof to the talented fool.

    When attaching dmp files, PLEASE put them in a single zipped folder

    Reply With Quote Reply With Quote

  4. #4
    maka12 is offline Junior Member Thread Starter Thread Starter
    Enjoys Windows 7 Forums
     
    Join Date
    Jan 2012
    Posts
    2

    Re: windows keeps shutting down help plz

    its sorted unchecked some startup programs and booted up ok now , also when it booted up there was lots of error and warning messages from my kaspersky anti virus, the files of the usb device could of been conflicting with kaspersky?
    also when i did my system restore to 2 weeks prior why did this not fix it,
    thanks for both your replys and help
    maka

    Reply With Quote Reply With Quote

  5. #5
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
    Just trying to help
     
    Join Date
    Oct 2009
    Posts
    6,486

    Re: windows keeps shutting down help plz

    Anti-virus programs can interfere with the installation of some software, depending on how it is written. Turning off those programs may help during an install and many times is recommend by the installer or its instructions.

    A restore does not seem to change everything on your system, like some personal files, and maybe other things, not really sure.

    Reply With Quote Reply With Quote

Similar Threads

  1. Windows 7 won't shut down - help!
    By Daniel Polwarth in forum Windows 7 Support
    Replies: 33
    Last Post: 09-24-2010, 05:27 PM
  2. Windows automatically shutting down at login screen
    By Farfanoo in forum Windows 7 Support
    Replies: 0
    Last Post: 01-14-2010, 06:43 AM
  3. Windows 7 Shuts down while video converting
    By rjahjay in forum Windows 7 Support
    Replies: 1
    Last Post: 12-14-2009, 11:23 PM
  4. My Laptop keeps shutting down every 2 hours
    By takist in forum Windows 7 Support
    Replies: 7
    Last Post: 07-05-2009, 12:17 PM
  5. Windows 7 Shut-Down Hard Drive
    By PcBoyGeorge in forum Windows 7 Hardware
    Replies: 0
    Last Post: 06-02-2009, 11:55 AM

Visitors found this page by searching for:

why does windows 7 keep shutting down

w7 in safe mode keeps shutting down

windows 8 keeps shutting down when idle

windows 7 keeps shutting down

bad pool header windows 7 fixing samsung recovery

windows 7 keeps shutting down at startup

why does windows keep shutting down

windows 7 keeps shutting down my computer

why does my windows 7 keep shutting down

how to fix window keep shutting off unexpectedly

why does my windows 7 keep shutting down and re-starting

win 7 keeps shutting down

windows 7 pc keeps shutting down on startup

windows 7 keeps shutting down with blue message

why does my computer windows keep shutting down

my laptop shuts down by itself bad header pool

windows 7 keeps shutting itself down

windows keep shutting down

windows7 ceeps shutting down

tag jr windows shut down

why does my window 7 keep shutting down

bad header pool blue screen windows 7 turn itself off samsung laptop

internet keeps shutting down windows 7

windows 7 computer keeps shutting down itself even in safe mode

windows 7 keeps shutting down bsod safe mode

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •