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2 months of freezes leads to my first BSOD

  1. #1
    designcoup is offline Junior Member
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    2 months of freezes leads to my first BSOD

    Hi all,

    This is a relatively new Win 7 64 bit that has given random freezes every single day since a new PC two months ago.

    Today, I received my first BSOD. Nothing intense running at the time (Outlook, Browser, Word).

    I have attached the minidump file for help in finding possible clues to the issues.

    Thanks,
    Bruce
    Attached Files Attached Files

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  2. #2
    Trouble's Avatar
    Trouble is offline Administrator
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    Re: 2 months of freezes leads to my first BSOD

    Hello and welcome to the forum.
    A single dump file is not a whole lot to go on.
    SUMMARY:
    Code:
    BugCheck 9F, {3, fffffa800d663a00, fffff800049dd518, fffffa80108d5710}
    Probably caused by : usbccgp.sys
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa800d663a00, Physical Device Object of the stack
    Arg3: fffff800049dd518, Functional Device Object of the stack
    Arg4: fffffa80108d5710, The blocked IRP
    The driver being blamed usbccgp.sys (USB Common Class Generic Parent Driver) is a Microsoft System File and unlikely the true culprit. However; it may be something that you have attached??
    So....
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later
    Click OK twice to exit the dialogs, then reboot for the changes to take effect.
    Then:
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area Help Us To Help You By Filling In Your System Specs. .
    Good luck
    Randy
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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