Keyboard/Software Issue

HP has the crappiest customer service of all computer companies. They had me on the phone for over 70 minutes, using Remote Assistance to try to "fix" a mouse that cost less than $10. I know the price of them, because RiteAid sold the very same one for that price.

Now, why would they waste that much of their (& my) time, trying to save that much money? Naiya, I highly suggest that you go the chat route, or if you bought the keyboard from a local retailer, try to exchange it. Many stores have a 30 to 90 day exchange period. Plus, if you bought it with a credit card, you have additional protection.

Whatever you do, don't allow HP's so called "technicians" take over your PC to "fix" this keyboard. Demand an exchange. The reason that I say this, after that "tech" (I'm biting my tounge here) finished his "diagnosis & repair", my PC wasn't left the same. I had to revert to the last image that I had made to restore proper PC function.

Wonder why HP ranks last in customer satisfaction?

Cat

Oh hell no. I don't care what they are going to do, no one gets control over my PC. You want something done, you tell me what to do. I will do it. I wont hand over control with an Administrator acount of my computer that has every aspect of my life on it to some minimum wage jerkoff with like two weeks training right off the street. I say thyat because I worked helldesk at one time, and because I knew what I was doing, I was an outcast. No one liked me managers as well, because I could do their job better than they could. Any way, yea it aint going to happen.

I don't blame you a bit on that. Had I known that HP was going to tie up over 70 minutes of my time, as well as remotely access my PC to save $10 (probably more like $3 for them), I'd have said to hell with it.

The PC was still under factory warranty, I had no reason to believe that they'd go through all this trouble over a mouse. That's why in the future, I'll never buy HP again, nor will I recommend others to buy from them. Word of mouth can be the best (or worst) advertising there is.

I had a similar issue with a Logitech mouse that was the replacement for that one, they simply took me for my word (as HP should have) & sent me a new mouse. All that they wanted was the date & place of purchase, M/N, P/N & PID. The new mouse arrived in 2 days. That's the way it's supposed to be with all items such as this.

Cat

Interesting reading all this... over the years 2 I don't won't recommend are HP & Dell. Ya spose it might be part of it that I have either seen more problems w/ them than any others. And, after things I done on behalf of clients, I wouldn't wish their customer service/support or marketing on my worse enemies... if I had any

Drew

Dell & HP are in a constant fight for 1st place in worst customer service, that's for sure. Wouldn't surprise me a bit if it were discovered that the same "techs" are used for both companies. All they are is call centers based somewhere over in India or another country.

Half the time spent with the HP tech was him having to repeat himself, because I can't understand someone who can't speak fluent English. This alone speaks volumes of the company, most of their customers are in the US, yet they don't provide English speaking reps to assist us.

Cat

I know and when I was working helldesk it was always the other &(%^#$$&#*#$@ that would royaly screw everything off. I would get tickets that would literaly have ten random words on it and that would be it. Nothing else, just ten reandom words and none of them would have to do with the problem at hand. I wanted to beat the hell out of these people. And the wost part is that some of them where from a company that was in Canada or Main or something like that. I could tell the ones that came from across the ocean, cause not making fun of them for this cause I spell like crap too, but the spelling was off. It is okay that they get crap for training about the english language and do so well. Then on top of that none of them even get anywhere near to close to thinking about wishing they knew the right answer. Or how about those Jackholes that would transfer a call from their que to the one I was working, with no ticket number, no name, nothing, so it was like they just called in and I was the first one they talked to. Though here is the kicker, they have been on the phone for a half an hour with that other jack off while they told him the thigns they can and can't do pissing him off even more than all ready, then ontop of that putting him on hold for another forty five minutes before transfering him to me, and letting him vent off on me. We need to open another Island like Australia was for the British and put the ciriminaly insane, dangerioius and stuipd. hay that could be my third blog. What we should do to lower the population of criminals and stupid people.