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Windows 7 bluescreen

  1. #1
    Lukee is offline Junior Member
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    Windows 7/Server 2008 R2 Firefox 12.0

    Question Windows 7 bluescreen

    Hi. Every time I restart windows my computer bluescreens. It started happening about two months ago. If needed here are my computer specs:

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    I'm not sure why but I always get this message after I sign in:

    Windows has recovered from an unexpected shutdown.

    Problem details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1060

    Additional information about the problem:
    BCCode: 76
    BCP1: 0000000000000000
    BCP2: FFFFFA80076E4B30
    BCP3: 0000000000000001
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\050212-27093-01.dmp
    C:\Users\Luka\AppData\Local\Temp\WER-2173640-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Could someone help?

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  2. #2
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
    Just trying to help
     
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    Windows 7/Server 2008 R2 Firefox 11.0

    Re: Windows 7 bluescreen

    From what I can tell, it appears some driver is locking memory pages and not unlocking them.

    If you could go to the BSOD forum and read the sticky on getting help with Blue Screens, it will show you how to obtain and attach files that might help. If nothing else, we need the dump file to analyze which driver might be involved. The dump file is the one in the error message for the Windows\Minidump directory. You can attach using the paperclip on advanced replies, and if there are several, you can zip them up and attach.

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