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Nothing shows up at login screen

  1. #1
    WolfgangDS is offline Junior Member
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    Nothing shows up at login screen

    Running Windows 7 Ultimate N x86 on a Dell Inspiron 6400

    I used MSConfig to set the computer to boot into Safe Mode - Minimal Services. I did nothing else. That's the only thing I did.

    Now when it gets to the login screen, nothing shows up. Just the cursor, the Ease of Access button, and the Shutdown button. No choosing users, no entering passwords, nothing. Which means I cannot log into any accounts. All I can do is shut it down or restart the computer.

    I'd also turned off system restore a while back because of an infection there, but forgot to turn it back on and so I have no way to roll the computer back.

    I tried hitting F8 and telling it to boot normally, but it continued through Safe Mode, so no luck there.

    I can go to the Repair Your System option, but that's the best I can do.

    Anyone have any ideas on how to fix this?

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  2. #2
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Nothing shows up at login screen

    I am going to try to see if I can duplicate your situation, but I need specifics.

    So, your system was running fine and you decided to set up msconfig to start in safe mode with minimal drivers. Did you also select "Make all Boot Settings permanent"?

    Now it will/will not boot into Safe Mode?

    If you select to boot Windows normally, you get no User Logon page, and using CTRL+Alt+Delete does not give you an opportunity to enter a password?

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    Re: Nothing shows up at login screen

    Not sure if this will help or not, but have you had the opportunity to select "Last Known Good Configuration" from the advanced boot options
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Nothing shows up at login screen

    I went ahead and rebooted my system with your settings. I will see if answers to the above questions will alter how I set it up.

    On my system, which is a UEFI install, the first reboot ended with a "Reboot proper boot device" message, which required me to reset the Windows Boot Manager as the boot device in the bios. If you are running a Legacy (MBR) system, this will probably not occur for you.

    The second boot did boot into Safe Mode. When there, I restarted MSconfig and changed the settings back to normal. System then booted normally back into Windows 7.

    If yours is doing something out of the ordinary, and it sounds like it is, perhaps the prior virus problem is involved. I have seen viruses that would mess with the Logon system and change the name of the file/service responsible for that.

    Trouble's suggestion may help if something in your registry got messed up, or maybe some of the other Repair options.

    If you need it, there is a bootable ant-virus from Microsoft called Windows Defender Offline.
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  5. #5
    WolfgangDS is offline Junior Member Thread Starter Thread Starter
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    Re: Nothing shows up at login screen

    Yeah, I've done the Last Good Configuration thing. Still boots into Safe Mode. But it gets to the logon screen and doesn't show me anything. Just the Ease of Access and Shutdown buttons and the cursor. No login stuff. It seems like Windows does boot just fine- or at least, it thinks it does- so the Last Good Config option is a bust because it thinks that the Safe Mode thing WAS a good config.

    I've chosen every option and nothing helps. It always goes through the Safe Mode boot process. And when it gets to the logon screen, I get the background, the cursor, and the two buttons in the corners. Nothing else. I can click those buttons, but that's it. CTRL+ALT+DEL doesn't do anything.

    MSConfig may have had that perma-thing checked already if it keeps doing this when I select Boot Normally. I didn't see, but it makes sense.

    Is there a way to fix this from the Repair Your Computer option? I can do that one just fine.

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    Re: Nothing shows up at login screen

    Unless Saltgrass has some other tricks up his sleeve you may need to resort to editing the system registry offline, from within the Windows Recovery Environment.
    Read this Regedit as offline Registry editor and load the system HIVE and check this key
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
    Not sure if that is the ultimate solution..... still researching.
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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  7. #7
    WolfgangDS is offline Junior Member Thread Starter Thread Starter
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    Re: Nothing shows up at login screen

    I'm at that key, but I don't know what I'm looking for in it.

    What about the OS thing? It says in the Data column "Windows_NT". Could I change that to "Windows" and get it to boot normally? Or should I just leave that alone?

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  8. #8
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Nothing shows up at login screen

    I found this in the BCD store after I set mine to safe mode - minimal. Look at the last line in the attachment.

    To get rid of the entry, two ways come to mind. Both require being in the Command Prompt window in the Repair you Computer section.

    Open a Command Prompt window and use bcdedit.exe to remove the entry. The second is to use the bcdboot c:\Windows to replace the entire BCD store and thus, the entry.

    The Bcdedit /deletevalue safeboot command will remove the entry from the Store.
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	SafeBoot.GIF 
Views:	105 
Size:	10.4 KB 
ID:	20782  

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  9. #9
    WolfgangDS is offline Junior Member Thread Starter Thread Starter
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    Windows XP Chrome 20.0.1132.57

    Re: Nothing shows up at login screen

    I did the first thing, and it stopped booting in Safe Mode. But I'm still having the same problems at the login screen. Nothing but the cursor and those two buttons. CTRL+ALT+DEL still does nothing.

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    Re: Nothing shows up at login screen

    Anytime you are working it the registry, the leave that alone option is always the preferred choice.
    I was hoping that something under that key would reflect the changes that you made using MSCONFIG but evidently not.
    Check the safeboot key on the left and see if that has anything present that might be something you recognize as you having changed it.
    Unfortunately I don't have a Windows 7 machine available right now to examine the registry's nooks and crannies. I can only tell you that my Windows 8 machine has the same data value for that particular entry.
    Name OS Type REG_SZ Data Windows_NT
    Yesterday was, Today is, but ahh Tomorrow...mystery, suspense and a promise of hope.


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