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Unable to follow windows support guide

  1. #1
    Xander is offline Junior Member
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    Unable to follow windows support guide

    Hi, I face a problem described exactly by this article

    A computer that is running Windows 7 does not start after you force the computer to shut down

    I have followed their solution suggestion; starting the computer by using a Windows PE disc. Now the following step is to "start the computer in normal mode".

    My problem is, that when I boot from this disc, some cmd "X:\windows\system32\cmd.exe -startnet.cmd" appears writing the following:

    X:\windows\system32\wpeinit
    X:\windows\system32>

    So, how do I start the computer in normal mode from here?
    Thanks a lot for your help,
    Xander

    btw. I cannot access safe mode or anything when not booting from the disc.

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  2. #2
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Unable to follow windows support guide

    It sounds like they just want the system to boot, then restart and boot normally without the WinPE disk...

    I have not done this procedure, so cannot verify how it works.

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  3. #3
    Xander is offline Junior Member Thread Starter Thread Starter
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    Re: Unable to follow windows support guide

    yea, the problem is that I cannot restart from the cmd.
    If I enter 'exit' it just goes back to boot menu and then black screen if I don't boot from the WinPE disk.

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  4. #4
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Unable to follow windows support guide

    Quote Originally Posted by Xander View Post
    yea, the problem is that I cannot restart from the cmd.
    I do not understand this comment. You cannot take the WinPE DVD out then hit reset on your system and reboot, hopefully back into Windows?

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  5. #5
    Xander is offline Junior Member Thread Starter Thread Starter
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    Windows 7/Server 2008 R2 Firefox 16.0

    Re: Unable to follow windows support guide

    Quote Originally Posted by Saltgrass View Post
    I do not understand this comment. You cannot take the WinPE DVD out then hit reset on your system and reboot, hopefully back into Windows?
    Is there a proper way to hit reset? Typing 'exit' in the cmd or holding down the power button does not solve the problem and it does not recognize the 'shutdown' commands.

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  6. #6
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Unable to follow windows support guide

    As long as you have rebooted your system without the DVD, you have done what they suggest. The guide is for a 32 bit Windows 7 system, so I assume you are running that.

    But you problem is the system will not complete the boot, but stops at a black screen?

    Do you have a recovery CD or Windows 7 install DVD you could boot to and try a startup repair?

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  7. #7
    Xander is offline Junior Member Thread Starter Thread Starter
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    Re: Unable to follow windows support guide

    Yes, 32 bit is is. And yes, what you describe is exactly what happens. But unfortunately no, the computer came with Windows 7 installed, so I don't have any CD's.

    I guess I will have to have a professional to look at it, but thanks a lot for your suggestions.

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  8. #8
    Saltgrass is offline Microsoft Community Contributor This member is a certified Microsoft Community Contributor at Windows 7 Forums. Click here for more information from Microsoft.
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    Re: Unable to follow windows support guide

    You can download and burn a .iso file of the Windows 7 install DVD and try that...

    Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links) « My Digital Life

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